6 Reasons To Get The User Experience Right

User Environment Management

Organisations are starting to realise that their employees now demand the ‘Apple experience’ in the workplace, and that a bad user experience is counter-productive to business goals. As a result the term ‘user experience’ is becoming common place and organisations are looking at ways and technologies that can help improve or ensure the best user experience possible. User Environment Management (UEM) is a technology that focuses on managing the user independently allowing amongst other things to improve and deliver an optimised user experience.

UEM technology optimises users’ computing experience while reducing IT management complexity and cost. UEM not only provides a faster, easier and lower-cost desktop, it can also achieve this regardless of the mix of physical and virtual devices or combination of multiple devices, locations or delivery mechanisms. What’s more, it can also lower both capital and operational expenses providing a significant return on investment.

However, if you’re not sure if an end-to-end UEM solution is right for your organisation, let’s take a closer look at six key benefits UEM can deliver for your business and employees:

1. A Seamless User Experience

Advanced end-to-end UEM solutions deliver a seamless user experience across all desktops and devices, regardless of how they are delivered. This includes providing seamless, familiar access to both applications and data without impacting user performance, increasing storage or having to remove functionality from the user environment. A true UEM technology is ultimately device, platform, operating system and application agnostic, ensuring the user receives a seamless experience regardless of how and when they log-on at any given time.

2. Easier Migration & Upgrades

Environments that use end-to-end UEM never have to worry about migrations or upgrades again because the user has been decoupled from the underlying operating system and applications. This means it’s effortless to migrate user profile and data to new devices and operating systems. This reduces the time, cost and complexity of migration, a process that is traditionally very tedious, and eliminates user disruption with literally zero-downtime migrations.

3. Better IT Control

The best end-to-end UEM solutions put granular control into IT’s hands so that they can effectively and efficiently manage and deploy corporate policies to both the OS, application and the user. This can also assure accurate use of privileges and works to prevent costly security breaches, without restricting or limiting the user experience.

4. Better-Performing Desktops

An end-to-end UEM solution can speed-up the user environment experience, improving employee acceptance and productivity. With more efficient distribution of profile and application policies, users no-longer need to wait for pieces of their environment to load they don’t need. Additionally, smart controls allocate CPU, memory and disk resources to improve the overall quality of service, increase user density and reduce hardware requirements.

5. Cost Reductions Across The Board

End-to-end UEM solutions reduce costs across the board for desktop infrastructure, delivering both capital expense (CAPEX) and operational expense (OPEX) advantages. They can dramatically reduce desktop and support costs, conserve infrastructure expenses and optimize application license expenditures. In addition, with the advantages in point four above, end-to-end UEM fuels user productivity for greater workforce efficiencies overall.

6. Efficient Data Access & Management

With end-to-end UEM, enterprises and their users further benefit from seamless access to data via secure and efficient processes that offer additional granular policy control and end-to-end security. As a result, users can access their work content on any Windows PC, Mac, iPad, iPhone or Android-based device with confidence and ease. Furthermore, data is future-proofed as storage requirements change without the need to ever migrate data when new devices are deployed.

User acceptance of new desktop implementations is all about experience. To power user adoption while producing the greater IT efficiencies that will result in exponential value both today and into the future, select an end-to-end UEM solution that will help you get your user experience right. It will lower overall desktop costs, deliver the fastest logon and in-session performance and give users the consistent, reliable experience they expect. This will not only improve user experience, but also deliver a better business overall.

Simon Townsend is technical director at AppSense.