Access Management For Remote Employees

Mobile Access

In a traditional business environment, most employees work onsite in the office. In the last decade, however, there has been a significant move in this trend to allow employees to work remotely some or all of the time. While all the traditional reasons exists for working outside the office, such as for business trips, there has also been an increase in the number of employees who work only from home.

Especially for small businesses, having employees work from home can be more cost efficient as it allows business to take advantage of talent that would otherwise not be available to them because of location or long commute times.

Though it can be a huge benefit for small businesses to have their employees working remotely, this strategy also can cause some IT and access management issues. For those organisations needing to streamline the process, solutions – such as identity and access management technology – can be deployed to benefit employees who work from the road, on the go or remotely.

For companies looking to manage remote employees, solutions like single sign-on and self-service password reset, initially designed for in-house employees, have had their capabilities expanded so that they are useful in managing the access rights for remote employee, too. Typically, simple to use, the solutions can now benefit everyone throughout an organisation, whether it is small or large no matter where their employees are scattered across the globe.

Like employees in the office, employees working remotely deal with password issues every day. When on the go especially, employees don’t have time to log in to each system and application with a separate set of credentials. With single sign-on, all employees, whether they are remote or in-house, can simply log in from anywhere and the solution allows them to connect to the business’ network and applications and access and rights to a business’ system can be established by using the employee’s e-mail address, for example.

In this scenario, users simply enter a combination of password and user name once and are then automatically logged into all other applications and resources across the organization’s network without the need to enter user name and passwords over and over again. So, for example an employee who is working from a car on the go can easily access the information needed and get to their next appointment without having to log in to each system separately.

What do remote employees do when they have forgotten their credentials and are locked out? They contact the helpdesk. But what if they are out on a meeting with a client or on the go? Then contacting the helpdesk is a huge inconvenience. Many solutions now allow users to log in and reset their passwords if needed, from anywhere very quickly.

For example, they simply choose the “Forgot My Password” button from the company’s log in window or portal and are able to securely reset their passwords after answering several security questions, allowing them the ability to quickly reset their passwords and get back to what they were doing.

In addition, many self-service reset password solutions also are mobile-friendly for those employees who are using their mobile phone, tablet or other device. Since many employees working remotely tend to use mobile devices for work, solutions have adapted to allow them to use the same beneficial solutions. So, while remote employees might not enjoy other benefits of working at the office, they can still benefit from using the company’s solutions to make their work lives more efficient.

Dean Wiech is managing director at Tools4ever. Wiech is responsible for the Tools4ever operations the United States. His duties include direct sales, as well as the responsibility for the sales, technology and consulting team along with the day-to-day operations for the company. He attended the University of Akron and studied Chemical Engineering before deciding to pursue a career in technology. Tools4ever supplies a variety of software products and integrated consultancy services involving identity management, such as user provisioning, role-based access control, password management, single sign on and access management, serving more than 5 million user accounts worldwide.