Alibaba’s IPO Creates New E-Commerce Landscape

Alibaba

It’s not the first time e-commerce giant, Alibaba has flirted with the idea of flotation, but now its plans are firmly laid bare with the announcement of its IPO. Valued at $160bn, it’s set to have levelled the playing field with American tech giants Amazon and eBay. But does its move make it a true competitor to our existing retail kingpins?

Method In The Madness

Taking a slice of roughly 80% of the world’s largest e-commerce market, it owns a variety of profitable businesses including Alipay (similar to PayPal) and it is growing rapidly – of course it’s gaining attention. Primarily its become successful in e-commerce for three reasons.

Firstly it was an early adopter of the market place. Second of all, it had the advantage of restrictions on businesses outside of China to give it breathing space to grow the business and finally it focused on shopping and helping others to sell; rather than trying to launch the ‘next big thing’.

This is a concept that is common amongst the likes of Amazon and Google. For example look at products like Google Glass, Kindle and driverless cars. It’s where these companies have plowed all their capital. Whilst they’ll see good return in the long run, the short term looks light on the ground as very little funding is left – which puts Alibaba in a strong position.

Another factor for the likes of Amazon and eBay to consider is that China is a very difficult market to trade within for foreign companies – this means Alibaba can take advantage of the US, but Amazon and eBay would not grow as fast in China.

Next Steps For Alibaba… Could It Be Threatening?

Part two of the plan for Alibaba will be enabling Western retailers to sell to chinese consumers on domestic platform Tmall. Currently the marketplace goes head to head with Amazon and eBay in the US, offering 11main.com for US retailers to sell to US consumers and once the volume of retailers using this increases they will offer them the opportunity to sell internationally to the Chinese community.

Despite its profitability and margins however, Alibaba cannot compete on the same level as established Western retailers who have the advantage of over a decade of customer data to help them improve their service and experience. The likes of Amazon and eBay know their customers, what they want and when, and catering to the needs of these customers will be a taxing job for Alibaba.

It needs to quickly adapt to the market, listen to customers and learn what it’s doing right and where its business proposition is flawed. Western retailers have long been reacting to customer feedback in the form of reviews and are adept at dealing and responding to them.

Small Businesses Set To Thrive

For small e-commerce businesses market places like this appear to be a necessary evil to get off the ground. If you ask any small business that trades on Amazon or eBay you can guarantee that they’ll have something negative to say about the commission they’re being charged. The problem is they have no alternative option – there are no other platforms with large volumes of consumers for them to target. Alibaba will change this landscape and shake up the pools of consumers so that small businesses have a choice. Alibaba’s profitable business model also presents a opportunity for reduced commission.

The New E-commerce Landscape

What does the IPO mean for the UK market? Though it’s a very small market in comparison to China and the US, it’s a jewel in the crown when it comes to European e-commerce. The UK has embraced market places since they landed on our shores from the US and now many retailers here are using them to enter new territories. The consumer feedback and reviews that market places offer helps retailers gain trust when trying to sell in a new country.

If Alibaba works in the US then it will work in the UK, and it’s set to make global commerce a two way street. By allowing retailers from the east to sell to the west this two way street will result in western online shoppers seeing more variety online, which can only put retailers on the front foot. For Alibaba the main concern is speed – this is not a three horse race – the Japanese e-commerce giant Rakuten is already quietly positioning itself in the UK ready for European dominance, so it must act quickly.

Phillip is responsible for driving the UK business for Trusted Shops, coordinating different aspects across Sales, Marketing & Customer service. His team ensures e-commerce and multichannel retailers build trust and confidence with their customers, also creating a 100% safe environment for consumers to shop. As former Head of E-commerce, Phillip’s knowledge and expertise in the e-commerce industry has been evident for the past 12 years working for niche and FMCG’s online retailers. Working closely with major brands in the UK, Phillip ensures that building trust online is recognised as a major achievement for retailers big and small.