Amazon raises the bar and lowers the cost

As the public cloud space becomes an arena for competition, Amazon Web Services (AWS), the cloud computing pioneer, has set the standard even higher.

With its enhanced range of support offerings and cost cuts on some plans, AWS is keeping its grip firmly on the cloud. There are two new support plans – Bronze and Platinum – the former for individual developers and the latter aimed at enterprise customers. In the AWS blog, Jeff Barr (AWS ‘evangelist’) described the Platinum offering as going “above and beyond the Gold plan.”

Gold and Silver have not been forgotten – with a 50% reduction in the usage based pricing, customers should be kept happy.

Barr explained the beauty of the Platinum support plan. “We will assign a named technical account manager to your account, and your tickets will receive ‘white-glove’ routing, jumping ahead of queued tickets entered at the other levels,” he added. “We will respond to critical tickets within 15 minutes, and urgent tickets within an hour.”

The Platinum customer gets, what appears to be, regular one-to-one guidance from the account manager in a regular analysis of usage and performance. A team of AWS solution architects will be available for help where complex implementations are concerned.

AWS obviously want to stand out in the cloud – and encourage more companies to join up. With the rivals lining up, such as Rackspace, AWS have made a move that keeps them as strong cloud contenders.

SHARETweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Pin on PinterestDigg thisShare on RedditShare on TumblrShare on StumbleUponEmail this to someone

Chris Baker is the Global Sales and Marketing Director responsible for the expansion of Calsoft Enterprise Solutions internationally. Formerly co-owner of acquired business, Inatech, Chris has been responsible for developing and promoting the company’s position as a specialist in Oracle solutions within the global IT industry. Chris co-founded Inatech in November 2002 merging with Calsoft in 2008. In a career spanning 23 years, Chris has held influential positions at Accenture, Easams, and Marconi. He was a Member of the Oracle UK Consulting Board during his time at Oracle Corporation UK, where he spent 15 years. Chris has a Higher National Diploma in Computing Studies from Farnborough College with distinction.