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Alan Ranger is the EMEA Marketing Director of LivePerson. LivePerson is a leading provider of mobile and online business messaging solutions. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 0800 numbers, and instead message their favourite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oreal, Orange, PNC and The Home Depot rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs and increase lifetime value.

A Marshall Plan For Automation: Legislating For The Machine Age

In the same way that machinery of the industrial revolution permanently changed the way we work, we’re about to witness a similar transformation as technology from Industry 4.0 arrives in our offices and our homes. As automation gains a foothold, fears of mass job loss are rising, but much like significant events of the past, there will continue to be flexibility in the job market; when jobs are lost they will be replaced, others will be created, utilising a different set of skills. Research from Oxford University predicts that within the next decade, 35% of the UK labour market will be at high risk of losing their jobs. To maintain the livelihood of millions, it falls to the authorities and corporate leaders to prepare the public for these changes, prioritising skills and functions that c...