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Chris writes about augmented and virtual reality, AI, chatbots, games and anywhere the miracle of technology will take us next.

Indian Chatbots Pick Up Steam To Address The Massive Local Market

From rail to utility and delivery services, the rapid adoption of chatbots in India are helping the nation move toward a tech-centric future. While this piece may have an Indian flavour, any local or regional business, should be looking to maximise the use of technology to make efficiency gains and improve customer service. Much of the focus on AI customer service, chatbots and digital-first business revolves around China, thanks to the nation’s relentless drive to modernity and the huge population to deal with. Just as populous is India, and while its political landscape might be more confusing, the country is still pushing toward that digital future. The Indian Railway Catering and Tourism Corporation (IRCTC) is the latest giant to adopt a chatbot to help out with customer service and su...

Chatbots Making Big Changes To Business

Most businesses look at a chatbot as a small, point solution to help improve one area, such as customer support, bookings or sales. However, big businesses, or small ones that think big, are looking at bots to change much more of the organisational culture and drive efficiency. Unilever Goes Massive With A HR Bot Consumer goods giant Unilever is one of the latest big companies to make a major change within their business using a chatbot. The brand is deploying Una, an AI-powered chatbot to help with human resources tasks across the giant’s 106 country presence, speaking 32 languages. Una will help with HR queries, requests and provide information through the company’s Skype tool, making her a seamless part of the business process. Una will save the company’s HR professionals from dealing w...

Businesses Take Note: Chatbots And Virtual Assistants Are Evolving Fast

Nothing stands still in technology for long, and while many users are just getting to know the traditional chatbot interface, plans are afoot to evolve to a more intuitive type of interaction. Get ready for wave two of chatbots, the future is certainly brighter for businesses and users! Chatbots started out as a very metronomic process. Some text appeared on the screen and the user responded. Whatever the technology behind the screen, it was a simple, universal way to communicate in your home language. Now many bots offer multilingual support, adding greater accessibility. To speed things up a bit sometimes the user just had to choose one of two or three bubbles, providing options to save them typing. Now we’re seeing bots that use emojis to drive the communication, bots that allow people ...

Latest AI And Chatbot News: Keeping Consumers Safe, Trendy And Travelling

Lots of news from around the world this month, as artificial intelligence use grows and chatbots continue to deploy and get smarter, while the big tech firms see greater value in AI across a wider range of use cases. Big technology firms were waving the AI and chatbot banners during their September product events. Microsoft is driving AI into more of its enterprise products, with its recent Ignite event showing off new Office AI features to help AI tools to provide improved layouts for PowerPoint presentation, or to mine useful data points in Excel and linking sheets to other sources. So many users want to do smart things in Office, but lack the understanding or can’t ask the help function the right question, so this could help improve productivity and data awareness for many businesses. F...

5 Ways To Ensure Your Chatbot Offers Better Customer Service

Chatbots are now mature enough, and there are plenty of good examples out there, to show any business how they can help improve their customer experience. Even so, the odd bad example shows up, reminding everyone that good service needs to be worked on. We’ve all experienced great and poor customer service. Yet, while most of us will make a mental note to go elsewhere next time, chatbots are the easiest form to complain about thanks to their impersonal nature. That’s why press articles about bots are so biting, since they take all the flack, and the metrics are black and white (or a scale of one to five). 1. Customer Service Is Always Personal While one checkout assistant might be excellent at your local grocery store, we don’t complain about the others who ploddingly fill our bags without...

Chatbots Helping Drive The Automotive Market

Vertical markets provide a rich stream of revenue for companies who get their products adopted by major players within each sector. The same can be said for technology. As soon as one market leader adopts a service or feature, the others will soon follow, which is great news for chatbots, as the automotive market is finding out. As one company sees success with their bot, others are quick to adopt. Across the year, we’ve covered a range of vertical-focused pieces to show how chatbot adoption was coming along in key areas of business. Articles covering education, banking and hospitality helped set a basis for progression. Now let’s see how things have moved on since the spring, and how other verticals are making use of chatbots. Automotive Driving Chatbot Adoption Cars are rapidly turning i...

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