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Chris writes about augmented and virtual reality, chatbots, business, games and anywhere the miracle of technology will take us next.

Rise Of The Chatbot In The Digital Office

Most businesses have moved to cloud office apps, online accounting and collaboration tools, and run enterprises apps but what functions or roles could be handled be chatbots, today and tomorrow? Young businesses need to save all the money they can, to focus on key staff, products and production and vital overheads. Fortunately, today is probably the best time for a company to launch with so much IT power, services and facilities at their fingertips at almost negligible cost. Consider barely 10 years the costly outlay on an office. The price of new PC or Mac hardware and investment in office networking, costly business broadband and much more. Add in software like Microsoft Windows and MS Office applications for all office workers and getting started was a huge obstacle for some. Now, all t...

Chatbots Are The Rising Stars For Hotels And Hospitality

The Cosmopolitan in Las Vegas has Rose, The Andaz Singapore has ConcierGo and Tokyo’s Otani has BeBot, with more hotels are adding a chatbot or digital concierge to their front-desk staff. Helping improve customer stays and service, bots are the new heroes for hotels, but need to be carefully trained and managed. When travellers are looking for a hotel, the usual rules still apply, comfy bed, decent view, good service and polite staff. But more chains and boutique establishments are trying to reduce the workload on their human front desk staff by introducing a chatbot. A Chat With A Rose Having launched in 2017, Rose at The Cosmopolitan in Las Vegas is doing great service for the hotel, with plenty of stats in the linked piece about her engagement and success, helping drive revenue and cus...

The Crossing Of The Streams For Cryptocurrency, Blockchain, Mobile, AR And AI

The big question used to be, what had crypto got in common with other tech? Today’s question for developers and business is, how we can jam all these technologies together to benefit the company and our customers or users. Since the rise of Bitcoin, Ethereum, Ripple, and hundreds of other coins, crypto has lived in its own bubble. One of ICOs, far-flung currency exchanges, GPU farms, mystery hacks and endless hype and mired by get-rich-quick scams. To work alongside the regular IT world, cryptocurrency and blockchain need to prove their worth. Much credit will come from solutions to common technology issues. To that end, many crypto businesses aren’t sitting around hoping to be the next Bitcoin, but seek ways to add business value, while big IT brands are researching bolting blockchain int...

Latest Developments In Chatbot Technology Herald An Exciting Future

Spring brings a range of major vendor technology and developer events, showing off new products or features. Chatbot innovations are high on the list for the likes of Facebook, Google and others, and indicate exciting changes in how we interact with our robot friends. The chatbot market is an interesting one. With specialist and niche vendors competing on an open field, where the major tech brands are scrambling to make an impact. Questions like, what should bots do? How should they react and where should the technology go all have different answers, depending on who’s talking. But, the major players make the most noise and their recent events have created plenty of chatter about how chatbot technology will evolve to boost ecommerce and business. Big Boy Bot Talk Microsoft’s Build Event us...

Still Not Using A Chatbot? 6 Reasons Your Business Should Start Now

Chatbots have a lot of hype behind them, which many businesses consider a good enough reason to ignore the technology as a fad. Yet, as the business benefits become clear, it is now time to seriously consider adopting a bot to help your customer services or internal productivity. 1. Chatbots Save Time & Money Most businesses already understand that chabots operate 24/7 and can help rationalise, augment or replace existing customer support structures. Alongside those benefits, chatbots can make money for the business. They also help your workers save time. Support or help chatbots can solve lots of problems or issues without the need for human intervention, freeing up staff for critical tasks. When intervention is needed, they can send a string of messages to the right workers to respon...

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