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Matt is marketing communications and content strategist at Infor, focused on leading cloud-based enterprise software for the retail and manufacturing industries.

Building A Digital Transformation Maturity Model: A GPS For The Supply Chain Transformation Journey

One of the hardest things to watch is your industry getting eaten from the inside as the slow inability to change paves the way for new competition and digital business models to disrupt and diminish your industry’s role in the world. But such is the era we live in, where digital technologies have democratised business, and made it easier, faster, and less costly for anyone with a good idea to build a successful business. Digital Transformation Maturity Model History is littered with examples of these disruptive changes. Brick-and-mortar retail and the rise of e-commerce, printed newspapers versus online, yellow cabs, and Uber. While old business models still coexist with the new ones, their influence has been reduced by newer, more accessible, and digitally-powered businesses. And countle...

The Secret To Making Customers Care About Supply Chain

Imagine a world where customers care about how products are sourced, made, and delivered, understand what goes into pricing, and generally take great joy in the experience. A world where customers are fluent in the language of supply chain. It’s not as farfetched as you may think. Supply chains solve complex problems. And in the company of supply chain professionals, we use big words and complicated terms to talk about it. Words like multi-modal logistics and global transportation, mass-customisation and postponement, procurement and letters of credit, demand management, the cost of inventory and buffer stock, assurance of supply, warehousing, and the last mile. We nitpick over the differences between distribution and fulfilment centres, debate the true definition of supply chain visibilit...