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Paul Anderson is the Director of Operations at Computacenter and has been for over six years.

The Robots Are Coming, But Don’t Rush Them

Today, automation is all around our homes. It controls our central heating, allows us to see who is at the door and even check in on our pets via mobile devices. As such, there is a natural assumption that robotics is also enabling businesses to have a similar consumerised experience in the workplace. However, the truth is, most businesses are still running on very manual and cumbersome practises. Just how close is the current IT service desk to this in practice? There is clearly a willingness for businesses to make the move to greater automation, where IT seeks to replace aspects of its traditional support to reduce costs and meet user expectations for a faster, predictable response. Currently the evolution of the IT service desk is being driven by the emergence of different channels thro...