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Richard Smith is the Regional Sales Manager at SOTI, the Enterprise Mobility and IOT Management providers for over 17,000 consumers across 170 countries. Richard’s expertise in mobile technology spans the retail, transportation & logistics, field services and health care industries, working alongside top enterprises across the UK to mobilise their operations and optimise their mobility investments.

Is It Time To Take A Different View On Technology Investment Strategy?

Driven by growth in software and IT services revenue, worldwide technology spending is forecast to reach $3.7 trillion in 2018, up 4.5 per cent from 2017, according to the latest forecast by Gartner. However, the importance of investing varies when viewed from the perspective of senior level executives compared with those on the frontline of an organisation. This digital transformation has resulted in businesses becoming far more reliant on technology to manage the day to day operations and for efficient decision making. To be successful in this environment, organisations must evolve to be smarter, stronger and faster than they are today, enabled by changes across three dimensions: organisation and talent; business and customer; and process and technology. Those leading the change will hav...

Introducing The ‘Connected’ Associate: The Future Salesperson

In recent years many conversations within the retail sector have focused on the relationship between online and offline trade. A superficial observation of online growth rates can give the impression brick and mortar retail is taking a back seat, and e-commerce is continuing its triumphant march. However, industry experts know this view is too simplistic. In 2016, traditional retail achieved sales of around £358 billion, while online sales were £174 billion. Although e-commerce only equates to roughly a third of total sales, its annual growth of more than 14 per cent is causing concern for traditional retailers, who are often not able to increase sales that rapidly. Amazon, for example, has been registering such growth rates since 2010, and it is achieving this by continuously taking on ne...