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Shawn Scott is Head of Information Security at NewVoiceMedia.

Preparing For GDPR: 10 Steps Contact Centres Need To Take Now

On the 25 May 2018, the General Data Protection Regulation (GDPR) will completely change how organisations working within the EU can collect and hold data. The new, much stricter rules will increase data privacy for individuals while providing regulatory authorities with the power to heavily fine businesses that don’t comply. With the GDPR clock well and truly counting down, here are 10 steps every contact centre needs to take now. 1. Don’t Wait For Brexit To Save You A recent study found that one in four businesses have stopped preparing for GDPR because of Brexit. As the data protection authority in the UK, The Information Commissioner’s Office (ICO) has confirmed GDPR will be applicable to all companies regardless of Brexit. With the maximum fine for non-compliance set at 4%...