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Stephan is the Vice President of Global Business Development, Magic Software Enterprises

5 Reasons Why Your CRM And ERP Systems Should Talk

Every company wants to improve their customer relationships and operational efficiency. But in most cases there are two different solutions used for each purpose, CRM and ERP and they don’t speak to each other. This is a pity because combining and aggregating their data can only improve customer service and efficiency. CRM and ERP systems naturally complement each other. CRM deals with front-end information, such as recording customer interactions, sales tracking, pipeline management, prospecting, and managing marketing campaigns. ERP software handles critical backend processes, including purchase history, billing and shipping details, accounting information, financial data, and supply chain management details. Then these systems are fully integrated employee productivity and job satisfact...

How Systems Integration Will Make You GDPR Compliant

On 25th May 2018, new rules and legislation concerning the collection, storage and processing of personal information relating to individuals in the European Union (EU), also known as General Data Protection Regulation (GDPR), will come into effect. The GDPR is a legal framework setting guidelines for the collection and processing of personal information of individuals in the European Union. With GPDR there will be a focus on evidence-based compliance with specific requirements for transparency and harsh penalties for non-compliance. In fact, for companies who fail to comply, the consequences can be significant, resulting in up to €20m, or 4% of a company’s annual turnover—which when calculated at the group level for multinationals could add up to huge penalties. The new GDPR regulations s...

No System Is An Island

This is the age of hyper-connectivity. With all of our smartphones, laptops, and tablets we are instantly available anytime, anywhere. In 1624 when John Donne wrote, “No man is an island, entire of itself”, he had no idea how far technology would take us. Now not only are people hyper-connected, the same is true for devices. All the lingo about digital transformation, Internet of Things (IoT), Industry 4.0 and big data, the cloud can be summed up in just one word – “connectivity”. With intelligence being collected and then shared on individual devices, and then merging together in the cloud, there is an enormous opportunity to gain huge insights on machine and human behaviour that can be used to tweak operations to improve productivity and the customer experience. All of this connectivity ...

5 Roadblocks To Open APIs For EU Banks

The European Commission’s revised Directive on Payment Services (PSD2) is expected to enhance consumer protection and convenience, improve the security of payment services and promote innovation and competition. PSD2, which is mandated to be implemented by January 2018, requires banks to make their customers’ data available by opening up their APIs, so that third-party FinTech companies can build their own applications. A system integration tool can be significantly instrumental in cutting down the time-to-market with this type of wide-scale project. Although some banks have already complied, such as the Danish Saxo Bank and the UK’s Capital One bank, there are other banks that have the following concerns about opening up their APIs: 1. Requirement For Huge IT Investment For some banks, PS...

6 More Tips For Avoiding Data Migration Disasters

The complexity of data-migration jobs often results in cost overruns and delays. Whether you’re changing ERP, CRM, or other central applications, transferring data between systems is never a simple task. Not only is there a high likelihood of errors, but each mistake can cause a significant negative impact to the business such as costly downtime, diminished end-user productivity, and the loss of important data. You can avoid some of the most common data migration disasters by doing the necessary preparation work and fully thinking through the process. Here are six tips to keep your data migration project on track: 1. Clean Up The Data Things may have started out perfect, but it’s more than likely that data inconsistencies and data duplication were introduced over time with multiple users. ...

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