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Vladimir is Creative Content Writer and SEO Marketing Manager with 4+ years of experience in content creation, SEO optimization on and off page, blogging and online marketing strategy/campaign development. He has a proven track record implementing detailed knowledge of WordPress, SEM and SEO to boost keyword and search discovery.

4 Innovations For Customer Experience That Are Rocking 2018

The digital shift of customer service has been finalized in 2018. Along with it, the importance of customer experience online is now more important than ever. All companies that are looking to provide amazing customer experience to stay relevant have adopted various digital solutions. These include technologies such as AI, automation, and data gathering to enable their customers to get what they need fast and easy. When these digital technologies are followed by expertise and proper engagement strategies, companies are able use their full potential and create amazing customer experiences. In 2018 it’s all about customer experience and it’s no longer “just a buzzword” – it has great impact on the success of companies. 1. Chatbots So far during 2018, the most successful formula for quality c...

5 Important Considerations When Creating A Bot From Scratch

Chatbots have become very popular over the past two years. They have found their spot in businesses of all sizes, ranging from Fortune 500s to startups. Their most common use case is to help companies streamline their communications with customers and build better relationships. So, it’s no surprise that you are here trying to learn as much as you can about chatbot creation. Since creating a bot from scratch is a complex task, especially if you are not using a chatbot platform, you will need to cover some grounds before you start your journey. This is why we are here to give you 5 important things to consider when creating a bot from scratch. For your convenience, we will cover the process of building one from scratch with and without using a chatbot platform. You Will Have To Master A Few...

Information Technology: SnatchBot Pushes The Envelope For Automation

In the last few years, the term “Artificial Intelligence” has become a commonly used phrase and a focal point of many discussions in various circles. At the moment, public opinion is divided. Some people are afraid of robots enslaving humans like in many popular sci-fi movies, some are worried about losing their jobs, while others are welcoming AI and automation with open arms. While a healthy dose of skepticism is always advisable, many experts agree that the potentially negative impact AI and automation could have on our daily livelihoods is quite overestimated. In essence, AI was envisioned to help us become more efficient and productive than it was possible ever before. The truth is that, since the dawn of man, people have been inventing new technologies to make life simpler and easier...

Why Fintech Ties In With The Current Business Market Perfectly

The development of fintech, or financial technology, is trending more than ever. Technological achievements have opened new doors for business to extend their efforts when it comes to providing financial services. The ultimate goal is to make this services easily accessible and to provide a great customer experience. Fintech is currently used in both B2B and B2C industry sectors. Business clients and consumers respectively find it appealing, mainly because it streamlines the communication. The existence of free chatbots is just one of the examples of what has been done to make this tech available to everyone. But why did it tie to business market so perfectly? If we got your attention, stay with us as we are going to explore the ties between fintech and the current business market. The Inc...

7 Must-Have Trends In Software Outsourcing [2018 Edition]

Outsourcing in the IT industry is growing rapidly each year, in the past 12 months alone, over $32 billion was spent on cloud services. Deloitte identifies the market will keep growing each year and adapting to customer requirements. As the market adapts, can you afford to be behind the curve? Outsourcing is seen to be the key to innovation and understanding how the market will develop through 2018. It is essential for your company to keep ahead of the competition. Here we will look at the 7 must have trends for software outsourcing in 2018 (source). 1. Security The top story in outsourcing through 2018 must be security. Through 2017, there were many instances of high profile security breaches and hacks, exposing customer details and damaging reputations, not to mention the increase in ran...

IT In Health: Smart Hospitals That Rely On Tech For Better Healthcare

Healthcare organisations in the modern age are frequently implementing new IT solutions to provide better healthcare. These solutions range from those that are intended to bring improvements to the management department to those that directly assist doctors when providing healthcare. Let’s explore the role of IT in healthcare and what are the ways IT can advocate changes towards building a network of smart hospitals. Blockchain Technology Blockchain technology is not only for cryptocurrencies. In fact, by now, it has been implemented in numerous industries and for various purposes. In layman’s terms, blockchain enables peer-to-peer communication and it stores data in data blocks which are kept in a digital ledger. Hospitals are already considering the implementation of this tech when track...

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