Charlie Cowan inspires and enables partners at NewVoiceMedia, a Salesforce Appexchange partner routing inbound calls based on CRM data. Unusually for someone in the IT industry, Charlie holds a degree in Rural Land Management from The Royal Agricultural College. He lives and works in Cirencester, Gloucestershire, with his wife and three children.
At the end of a great day, having then helped my wife bath and read stories to three (nearly four) kids, I love nothing better...
Anyone that knows me understands that I am passionate about Salesforce’s Chatter product and the huge benefits that a team can get by using Chatter...
I was driving up the M5 motorway a couple of day ago to see a partner when I went past a massive Blackberry Playbook billboard...
I came across a new App on the Salesforce Appexchange last week – The Chatter Game. In order to drive adoption of the business networking...
As a first time visitor to Dreamforce this year I am really excited to see Google Chairman Eric Schmidt will be making the Thursday afternoon...
Marketing content is not a novel notion, but the last couple years has seen the development of content marketing as a kind of new discipline...
Over the weekend I read a great blog post by JP Seabury entitled “Where have all the good Admins gone?” JP picks up on an...
It’s so exciting – there is a huge buzz around the Service Cloud. Salesforce.com has built its name improving marketing and sales processes, and now...
The surge towards Cloud Computing has created some really exciting services – CRM and Service Desk, Accounting packages, electronic contracts, virtual contact centres and collaborative...
Sometimes my wife accuses me of getting a bit over excited about all things cloud and social media. Individually they are generating massive amounts of...
When was the last time you saw an advert on the television that listed their own website? More likely they will have put up their...
Wednesday saw Chancellor George Osborne deliver his first full budget, and where last June’s was focused on deficit reduction here he focused strongly on investment,...
I think I am lucky because I am a social CEO. My company has put social media activity at the heart of our marketing and...
I’m English, so for me the Super Bowl is not something that gets marked on my calendar every year. It might flash up on the...
I have had a varied relationship with Ikea over the years. When I first met my wife-to-be Ikea was a place of punishment. If I...
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