About the Author
Howard Teale is general manager and HR director with Indicia Training, one of Scotland’s leading business skills and IT training firms. Specialising in providing leadership and management skills, Indicia is the only training company in Scotland to be awarded the Novell Gold Partner status – a much sought after industry accreditation. The company’s courses have proved so popular that overseas firms have even flown in delegates from as far away as Russia and the Middle East.

