Mike Henley is a specialist in sourcing and problem/dispute resolution in PA Consulting. He has over 20 years’ experience advising clients upon sourcing transactions and dispute resolution issues in the IT sector. Prior to joining PA Mike was partner with a major commercial law firm.
The transition from first-generation, monolithic sourcing deals (Outsourcing 1.0) to a combination of multi-sourcing, offshoring and insourcing (Outsourcing 2.0) gave businesses more flexibility in securing the systems and services they wanted. It also saw them realise the benefits of competition among a wider network of suppliers. Yet these new, more complex sourcing arrangements transferred sign...