Birth of the User Experience Platform (UXP)

Regular readers will know I have an interest in the user experience. Actually, it’s more like a passion – so, what’s next for web and user interaction technologies?

Gartner has answered that question in their recently released hype cycle paper on the next generation web. The cycle itself raises some interesting issues and trends, not least the potential horror of ‘Web 3.0’ – which the analyst suggests could be an ambiguous and unhelpful term.

In other areas, Gartner is able to be more precise. The analyst recognises that the web continues to evolve along multiple dimensions, such as social, mobile, programmable and real time. Such developments are taking place outside and within the business, causing growth on an unprecedented scale.

Much work, however, still needs to be done. Too many workers at too many companies remain unaware of methodologies and processes that can be used to help improve the user experience.

Understanding the user is everything. Giving users the platform that meets their needs – and inevitably the power to tweak that platform via end-user computing – will sort the web-enabled wheat from the business chaff.

Once again, that is a trend recognised by Gartner. The analyst suggests that a series of trends, such as context-aware computing, the mobile web and the cloud, are of particular interest right now. However, it is their take on user experience platforms (UXP) that is most significant.

Earlier in the year, I said I expected the pendulum to swing towards UXP in 2010. That foresight now looks spot on, with Gartner tagging the emerging concept of integrated technologies that help deliver user interaction in its hype cycle.

The analyst suggests the UXP is developing as a critical platform, which represents the convergence of presentation layer technology. It suggests the UXP helps provide consistency and integration, helping users to have a similar experience across multiple platforms. A UXP, in short, provides significant efficiencies.

Gartner suggests vendors have been slow to match demand and that the market will emerge through 2013. Some specialists, however, are ahead of the game – and the analyst’s hype cycle identifies edge IPK as a UXP vendor.

Once again, it’s nice to be proven correct and even better that our good work is recognised. My advice is to take a look at the UXP now; it’s increasingly a business necessity and you will be way ahead of your competitors.

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Dharmesh Mistry is the CTO/COO of Edge IPK, a leading provider of front-end Web solutions. Within his blog, “Facing up to IT”, Dharmesh considers a number of technology issues, ranging from Web 2.0, SOA and Mobile platforms, and how these impact upon business. Having launched some of the very first online financial services in 1997, and since then delivering online solutions to over 30 FS organisations and pioneering Single Customer View (Lloyds Bank, 1989) and Multi Channel FS (Demonstrated in Tomorrow’s World in 99), Dharmesh can be considered a true veteran of both the Financial Services and Technology industries.

  • James Moore

    When speaking on User Experience Platform I think Centralpoint by Oxcyon should be mentioned. As stated on Oxcyon’s site, “A user experience platform or (UXP) is a name given to singular application which is an integrated set of technologies used to provide interaction between a user and a set of applications, processes, content, services or other users. A UXP has several components, including portals, mash up tools, content management, search, rich Internet application (RIA) tools, analytics, Collaboration, socialand mobile tools. It may be delivered as a suite of products or as a single product. The UXP market is a new one, and Centralpoint leads it with the most comprehensive integrated suite of tools, updated bi weekly, guaranteeing we stay in the lead at all times.”

    As a power user of Content Management Systems Centralpoint is a the best when it comes to User Experience Platform.

  • Kevin_Speed

    What could be
    better in the world of content management systems then Experience Platform
    (UXP). Each user has the right and need to enjoy an intuitive content
    management system. I believe this is where SharePoint went wrong, the experience
    is good. That is what makes Centralpoint by Oxcyon such a good CMS. The experience
    is good.

    You can stay up to date with your co-workers and departments with their
    blogging system as stated on their website, “The Centralpoint Blog Topics
    module allows you to control topics by categories where people can share their
    thoughts and ideas. For example, it is normally a good idea to bring up a topic
    for discussion as a way to get people talking about it. Then, everyone can
    begin sharing similar thoughts or ideas relative to that topic. Centralpoint
    Blog Topics is the way to manage all of your topics in an organized way for
    others to discuss. Editorial review can be activated, so that all commentary
    posts are carefully reviewed prior to Publishing. Additionally, comments may
    automatically be scanned upon submission to consider profanity.”

  • Jeniqua Mclester

    The Users Experience is undoubtable
    one of the most important things that can be thought of when designing a
    Content Management System. Microsoft has made this easy with their cool to use
    Office products that integrate with each other. As the years go on MS products
    get better and leave other technology based system in the pass. Products like
    SkyDrive, SkyDrive Pro, SharePoint, Office 365 and other key products that
    integrate with the software giant are becoming more and more popular to
    consumers.

    One thing Microsoft has
    thought us all is that it is a leader in enterprise technology software. We’ve
    learned that at times products like these are restricted to limited areas. This
    makes it hard to customize towards a company’s overall need. With products that
    are designed to integrate with one another at an individual rate with no room
    to modify the software beings problems to a company. This means the company has
    to wait for updates, hotfixes, third-party software and even new versions of
    the product for change. The company is force to grow when the product grows.
    The User Experience decreases in time from a familiar interface to a less productive
    Content Management System.

    An alternative to SharePoint
    and other solutions sometimes just makes sense. This is why we’ve chosen
    Centralpoint by Oxcyon. As a professional with over 15 years with content
    management experience I feel comfortable saying, “Centralpoint beings change to
    the table.” A Content Management System that comes with 230 out the box
    modules, Open Source license, easy to
    use interface (Like MS Office), No cost per seat, and a Company like Oxcyon
    that customizes Centralpoint to work for your company.

  • Jason Kidd

    As a content management system administrator for my company I agree that the gap between the business and end-user is coming to an end. The User Experience Platform (UXP) seems to be the platform that will tighten the ranks. Content management systems (CMS) like Microsoft SharePoint are just too decentralized. I’ve dealt with this problem for years. It’s hard to find a CMS that fits the needs of a business and user with portal similar conditions, social capacities, email broadcasting, and a centralized database making corporate data easy to find. I’ve only enjoyed one system with this kind of User Experience, Centralpoint by Oxycon. Centralpoint gives us the comfort we need heading in to the new tends of technology.

    • Sadie Fugate

      @Jason. You can’t fool me Jason. Centralpoint couldn’t be as good as you say it is and if so why have I never heard of it until now. My understanding is it has only been around for about 9 years and it is made for hospital. The Oxcyon’s website says it is one of the 10 best CMSs out here or something like that. I just don’t see how that can be. Who is really using this system? Give me some big known name that trust Oxcyon?

  • Sophie Kostner

    We had been hearing a lot about Centralpoint by Oxcyon but
    didn’t think too much of it until hearing Gartner’s report. SharePoint has been
    dominating the field with Microsoft new campaign of integrating products. It’s
    about time somebody like Gartner has seen through multi-solution software and
    made an introduction for a single solution UXP management system.