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Businesses Already Make Great Use Of AI


As with many technologies, AI is one that still seems far away to many business owners, leaders and consumers. However, the truth is that there are a rapidly growing number of live examples and successful tests that point to the success of the technology. Here is a selection that can light the path for your AI efforts.

Chatbots With AI Make Sense

Chatbots are already a key part of many businesses, but few use true AI. Amelia by IPSoft is an exception and is seeing great results in banking, airlines, hotels, insurance and other markets. She helps solve customer requests, detect fraud and learn from watching human agents interact with customers to help her perform better.

With rapid rollouts of updates and easy integration with other IT systems, businesses of any size can benefit from a fully-fledged AI chatbot, with Google, IBM and others offering competitors or simpler variants. While they are not super-intelligent, yet, these bots improve on the current customer experience to provide information or the right connection more rapidly.

The Medical AIs Are Flourishing

A little further out, Google has its fingers in several AI pies, with health-focused division Verily recently reporting exciting results in a test to identifying heart disease by using an AI to scan through large volumes of photos of patient’s retinas.

An early narrow test yielded over 70% positive results, but it is the way that this type of AI is being used. By examine photos, medical records or in future smartwatch health metric measurements, they could save health businesses, insurers and employers huge sums of money in the future. If there’s less need for expensive scans or invasive procedures, patient diagnosis and care will also improve.

In China we already see AI systems scanning X-Rays for diagnosis with Ali Health claiming over 1,600 hospitals use its Wlycloud platform. That will help the company to market its next-generation Doctor You solution, which could ease healthcare for the country’s billion-plus population. In countries where there are fewer diagnosticians, this type of technology could help save lives and improve patient care. While at the other end of the spectrum, Japanese actual smart robots help in elder care and hospitals to improve patient care, and even act as companions for the lonely, using AI to keep them safe and meet their needs.

Expect these bots to head west in growing numbers and evolve from the medical and warehouse markets into offices and customer facing environments.

RPA Is Where The Big Gains Are

Robotic Process Automation is another technology already making a major impact on business. While less sexy than actual droids, these software robots that automate repetitive tasks and apply rules-based processes for analysis are bolstered by machine learning to provide valuable information for business.

As workflows increase in complexity for business, especially for those moving into the digital business era, RPAs like those from WorkFusion can help businesses or government depart go through digitalisation and extract the maximum in savings and benefits from their data. With Juniper Networks predicting some $900 million in this sector by 2022, businesses need to invest now or lose out on the competitive advantage they may gain.

RPA reduces labor costs, improves accuracy and in smart AI-powered versions are flexible and smart to expand their role as more businesses see the benefits and widen their usage. Whatever the business type, AI and various types of robotics are ready to play a growing role in helping the business improve its performance, expand its capabilities and create new business growth.

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Chris writes about augmented and virtual reality, chatbots, games and anywhere the miracle of technology will take us next.