Business owners and IT Directors know that downtime has wider ramifications for a company than just the resources needed to get systems back up and running. System downtime impacts on productivity and profitability if employees cannot do their jobs. IT infrastructure issues may result in loss of sales for e-commerce businesses, missed leads for others and your company reputation can also take a hit, especially if there is any reason for your clients to be concerned about security and data protection.
However robust and reliable your IT infrastructure, and however proactive your support and business continuity plans may be, IT downtime will have a significant impact on your organisation. But what if there was a way to detect and fix issues before anyone has noticed a problem? Wouldn’t it be great if instead of getting an alert or waiting for an employee to raise a support incident, your IT system was ‘self-aware’ and self-heals?
Automation & Self-Healing: A Fallacy?
Automation and self-healing go hand-in-hand with our remote monitoring and management systems and as an early adopter, we integrated automation into our managed technology services offering. When using automation & self-healing policies we are able to improve IT infrastructure performance and uptime while reducing Service Desk engineering time and effort.
Automation and self-healing also ensures all IT services are delivered to a common standard using scalable and repeatable processes, which reduce the potential for human error. This allows us to achieve new levels of efficiency and productivity while delivering high infrastructure availability.
If your IT team are regularly performing repeatable manual tasks it prevents them from working on other project tasks that may be more profitable or that contribute towards your business growth. The trick with automation is to build processes that are intelligent enough to recognise true exceptions and when to hand a task to a human operator with all the gathered data.
For many businesses and IT departments with extensive ‘to do’ lists, automation makes a lot of sense, but often takes a back seat because of other priorities. From talking to my clients who have investigated automation and self-healing themselves, the main barrier to adoption is time and resources. Do you have the expertise to implement these systems in-house, and does your team have the time to install, build and refine your infrastructure?