Hopefully I have seen some of you at Enterprise Connect in Orlando, FL this week! If you’re not familiar with this event, it is the industry’s premier enterprise communication conference. Enterprise Connect focuses on exploring the latest technology and ROI scenarios to support the ongoing convergence of all forms of business communication onto IP-based networks.
But what about “the down side” of the anticipated cost reductions that are driving this convergence, particularly the business risks associated with poor or fluctuating network performance? The word “performance” surprisingly does not appear in the title of a single session in Enterprise Connect’s curriculum – yet network performance can make or break the success of IP-based enterprise communication deployments.
Consider that enterprise communication initiatives are similar to conventional IT deployments in that they are often characterized by:
- The need to build out and test networks prior to deployment (i.e., through pilot programs)
- A mix of current and new technology investments
- Multiple third-party service providers in the mix
- Challenges associated with multiple, geographically distributed sites
Consider also that enterprise-level communication solutions like Unified Communications (UC), VoIP, and SIP trunking, as well as cloud-based applications, SaaS, virtual desktops, remote data storage and other web-based services, all rely entirely on high-bandwidth, low-latency networks. As more and more traffic converges on the network, the probability of service degradation and outright failure escalates. The physical distance packets must travel over IP networks also directly impacts performance. Dropped calls, failed video sessions and crashing business-critical applications impact not just user experience but also the bottom line.
Remote Performance Management tools enable today’s distributed enterprises to monitor the service quality of their UC and other IP-based services from the perspective of remote sites. What’s more, Remote Performance Management capabilities can support enterprise communication deployments at all phases from pilot through production.
With the ability to see detailed performance metrics on latency, jitter and packet loss across all the private and public networks that enterprise IP-based services traverse, network engineers can ensure the success of enterprise communication implementations. It enables you to pre-assess networks prior to deploying new services, continuously monitor the entire distributed network infrastructure, and pinpoint performance glitches across any and all distributed, network-dependent applications.