Hacking And Data Leaks Still Top Cloud Fears

Cloud Security

Cloud providers must do more to earn the trust of end-users regarding the security of their platforms and services. According to a recent survey, half of organisations fear exposure of their confidential data.

The research found that 50 per cent of organisations are concerned by the threat posed to well-known cloud providers by hackers. A similar number cited the exposure of confidential customer data (48 per cent), while the release of sensitive data to the general public as a result of a major security breach was also a major worry (45 per cent).

The report is based on a poll of 250 senior IT decision-makers across a range of small and medium-sized businesses, enterprises, and public sector organisations.

However, the survey also found that while security remains a significant concern, organisations do understand the importance and potential of cloud services. Only ten per cent of respondents believe that the cloud is not yet a proven technology, while just four percent labelled it mere marketing hype.

The findings point to low levels of confidence in service providers over data handling and storage in the cloud. It is encouraging to see that more than ninety percent of organisations recognise that cloud-based services are a proven approach to technology and more than just a marketing buzzword.

However, the fact that half of organisations still harbour concerns about the security of their data in a cloud environment is a clear sign that more work needs to be done. Cloud service providers need to be completely transparent over where and how they store customers’ data, ideally offering in-country data centres to allay sovereignty concerns.

They also need to take responsibility for overall service availability, including network uptime. Cloud providers that lack their own network will need to work far more closely with network operators so that they can provide a completely integrated service that is secure and reliable.

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Michel Robert is an expert in business development and marketing with particular expertise in the IT solutions sector. He has worked in senior roles across Europe and the US and has more than seven years’ experience in the IT industry. Before joining Claranet UK, Michel was the Solution Director at Dimension Data, a global IT services and solution provider. Michel was responsible for the business development and marketing of Dimension Data’s technology solutions portfolio across Europe, and had particular success in growing the company’s presence in the UK. Michel has also worked in senior consulting and marketing positions for Forward in London (now part of WPP Group), a contract publishing company specialising in direct customer communications, and The Rouse Company, a North American property development company. Michel joined Claranet UK as Managing Director in July 2007, where he uses his experience to drive the development of Claranet's business IT services and solutions offering in the UK.