Has Oracle discovered the Holy Grail of searching?

Everyone wants to make searching for that elusive document quicker, simpler and more accurate, i.e. an intelligent contextual search engine. A simple request that results in the right version of the right file, from the right source being found within a beat of the customer’s request.

This dream has frustrated many, and Boolean searches have remained dominant. As users search by ‘and’ and ‘or’, or both, the frustrations of users as they continue to wade through search results just wastes time and energy.

Step up Oracle waving its ECM banner.

ECM (Enterprise Content Management) has had to adjust with the IT landscape – whether in the Cloud or a hard copy it has to keep documentation and software ‘under control’. Duplication and incompatibility can result in a business falling into disorder, and experiencing license rule breaking issues.

Forward-thinking businesses are accepting E2.0 as part of their IT strategy and understand that there is a way of utilising ECM to fine-tune paper-intensive processes.

Oracle IPM is the imaging platform for Oracle Applications and it automates paper-intensive invoice and AP processes by incorporating scanning, capture and imaging technology with workflow. Whilst its benefits are many (increased transparency, real-time reporting, less human error, greater efficiency and ‘procure to pay’ in days), can this solution really search for that elusive, badly referenced, file successfully?

I’m receiving more and more requests to configure Oracle IPM for contextual search, hence Sophiasearch, which, is the antithesis to the Boolean search. As it is contextual it can recognise appropriate meanings for a query and intelligently organise the results in structured thematic folders.

With some people estimated to waste one day in six searching for files, the goal is to make such frustration, and wasted manpower, a thing of the past. To re-educate a whole workforce on the pros and cons of data storage is too mammoth a task. So this technological search tool has to make up for all the misspellings, misfiling and data hoarding, within a company.

A powerful search is priceless – simply by eliminating duplication of effort and wasted time (born of data chaos), a business can bask in profit instead of failure.

Maybe not the Holy Grail, but definitely close, in search terms at least.

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Chris Baker is the Global Sales and Marketing Director responsible for the expansion of Calsoft Enterprise Solutions internationally. Formerly co-owner of acquired business, Inatech, Chris has been responsible for developing and promoting the company’s position as a specialist in Oracle solutions within the global IT industry. Chris co-founded Inatech in November 2002 merging with Calsoft in 2008. In a career spanning 23 years, Chris has held influential positions at Accenture, Easams, and Marconi. He was a Member of the Oracle UK Consulting Board during his time at Oracle Corporation UK, where he spent 15 years. Chris has a Higher National Diploma in Computing Studies from Farnborough College with distinction.