Today’s video conferencing and telepresence solutions offer amazing reliability, incredible business value and a huge range of features and price points. No wonder there’s so much video running on enterprise networks!
But like other IP-based applications from VoIP, to SaaS, to virtual desktops, video conferencing applications are highly sensitive to network performance. The health of your network is vitally important to your business – and video conferencing can have a major impact on network performance. You need to know how your network is performing to ensure that your phone calls and videoconferences don’t degrade or blip out completely.
Managing network performance for video conferencing deployments requires two levels of insight:
- The ability to measure and manage network performance metrics like bandwidth, jitter and packet loss to ensure consistent service quality across your growing portfolio of deployed IP-based applications.
- Knowledge of the ever-growing network utilization and the impacts associated with all the desktop-to-desktop, browser-based video calls your employees are making for business and personal reasons – so-called “video sprawl.” (Streaming media, personal mobile devices and other ad hoc network usage further adds to “sprawl.”)
Many companies are deploying new videoconferencing services and essentially hoping they’ll “just work.” But “hope is not a strategy” – it’s a risky path. To mitigate that business risk, you need a solution to access the capacity of your network prior to deployment. Further, you need a process for monitoring network performance in real-time across your entire extended enterprise, so that you can verify service levels and understand what users are experiencing.