Made To Measure: Using BI Dashboards To Improve Operational Performance

Business Intelligence Dashboard

How can you make better use of the data you have to make quicker and more informed decisions to improve your business’s operational performance? With most organisations storing critical information in a range of data systems (finance CRM, SharePoint, HR/payroll etc), achieving a single viewpoint of performance remains a challenge for most business managers. The answer could be in a business intelligence solution that analysts believe will become increasingly key to driving competitive advantage in today’s mobile market.

Business Intelligence (BI) products incorporating analytics and dashboards functionality have been around for years but if you’ve dismissed them before now would be a good time to take a fresh look. Today’s modern BI dashboard solutions are evolving to address the technological challenges arising from the consumerisation of IT. These include the ability to access “big data” via the cloud from multiple system sources, increasingly from any mobile device, as employees rely on the immediacy and accuracy of information to make better decisions and anticipate issues before they arise.

According to Gartner, revenue from business intelligence software will reach $13.8 billion this year, increasing to $17.1 billion by 2016. The analyst also predicts that by 2015 over 50 per cent of BI users will rely exclusively on mobile devices for business critical insight, whilst more than 30 per cent of analytics projects will deliver insights based on structured and unstructured data (email, documents, audio, video etc).

Leading BI Analytics solutions have come a long way and deliver visually stunning dashboards that are easy to use and provide customised views for different end-users tailored to any vertical market sector. They enable organisations to reduce costs, improve customer service and maximise profitability, by providing instant access to a single, consolidated graphical view of business performance against Key Performance Indicators (KPIs).

Are you spending hours sifting through reports and spreadsheets asking the following common questions?

  • Why are billable hours significantly below target?
  • Are sales turnover and profit levels on track for this quarter?
  • What is the percentage of our out of stock items?
  • Why is there a large outstanding debt in a previous period?
  • What are our current and historical customer satisfaction levels?
  • Are we utilising all of our resources?
  • What is our new client value?

If you struggle to easily find, view and monitor key business information, BI Dashboards could provide you with an efficient and effective means to manage the volume and complexity of data which immerses most businesses. By uniting critical management information that resides in a range of existing, disparate data sources, BI Dashboards enable users to instantly spot potential variances and drill-down to the root cause, allowing fast, remedial action to be taken to maintain performance levels.

What will you measure to improve your business efficiency?

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Andrew Hayward is Managing Director of m-hance, the UK’s fastest growing provider of innovative business solutions to organisations in the mid-market. Since being appointed as Managing Director of m-hance, Andrew Hayward has led the company through a period of unprecedented growth following the acquisitions of several leading businesses including elements of Maxima Holdings plc, Touchstone Group and Calyx Software. Andrew has been with m-hance (albeit under different brands) since 1999, firstly as a sales professional and then as a business head. Prior to becoming involved in the business applications arena, he worked in an accountancy practice and the motor, leisure and logistics industries.