What do Hovingham Primary School and Zenith Chambers have in common? Apart from both residing in Leeds, you might be mistaken for thinking not a lot. After all, one is a place of education and the other, a Barristers Chambers. However, they both share a mutual solution to enhancing productivity and tackling employee engagement in the workplace.
Kellie Halliday, Headteacher at Hovingham Primary School and Simon Coatsworth, Chief Executive at Zenith Chambers, were the keynote speakers at Calls9’s first Digital Showcase of 2018, held at the iconic Leeds City Museum. While sharing the challenges their businesses face, it was evident from both Kellie and Simon that they had to drill down to their purpose – the ‘why’ of their business – before embarking on a digital transformation journey.
Kellie began by explaining she needed to bring teamwork within Hovingham back from the brink. She’d joined when there was a lack of rigour and accurate self-evaluation, low expectations and ineffective leadership. The school was underperforming and drastic action was required; it had lost its why.
Low Expectations & Ineffective Leadership Can Reduce Teamwork Dramatically
Fast forward to 2018 and the school’s motto is to ‘aim high’. This firmly cements Hovingham’s place as one where the ‘highest levels of achievement and attainment are accessible to all’ and has given the school a sense of purpose.
In Kellie’s words, Hovingham Primary School ‘is so much more than just a school’. By reviewing the school’s environment as a whole (encompassing culture, strategy, technology, and physical and social structure), Calls9 Nucleus and Calls9 Knowledge Plus were implemented with the aim of improving internal efficiency.
As a result, the school has excelled thanks to increased staff satisfaction. With a motivated and engaged team behind Kellie, she can look to the future, create engaging relationships and deliver her vision of ‘team Hovingham’.
Hovingham Primary School has been transformed digitally with innovative education now at the core of its existence. By drilling down to its why, the implementation of these effective digital systems and processes has enforced good practice and impressive results.
A Slave To Inefficiencies
Kellie’s sentiments were echoed by Simon, who explained the power of digital is transforming the way professional services, such as Barristers Chambers, do business. He made the point that the Chambers – although traditional in its offering – is no different to any other organisation. It shares the same problems and therefore requires the same solutions.
When Simon joined Zenith Chambers he found the business was battling existing systems, including out-dated IT hardware and software. It was also heavily reliant on email for data and knowledge transfer, which came with its own security issues.
By becoming ‘a slave to the inefficiencies of their creaking IT infrastructure’, Simon, along with his colleagues, had lost their purpose, their vision and their why. What they required was a completely secure cloud-based system to provide ease of access on a variety of devices.
By challenging tradition, Zenith Chambers has modernised their organisation without taking away what they do. They drove this digital transformation with ‘Cumulus’ – their own cloud-based system modelled on Calls9 Nucleus. This provides storage and sharing solutions, as well as the ability to inform and share knowledge efficiently and securely. It’s also General Data Protection Regulation (GDPR) compliant – a must for all businesses with the new data regulations soon to be enforced.
Free from the shackles of frustrating IT-problems, a team can simply get on with their jobs efficiently and securely.
Thanks to their forward-thinking approach, Zenith Chambers has achieved what it set out to do and its why has been reinstated. It is free from the shackles of frustrating IT-problems and the team can simply get on with their jobs efficiently and securely.
Alongside Kellie and Simon, Adam Roney, Co-Founder and CEO at Calls9, also took to the stage to speak about a specific topic within digital innovation – what enterprises can learn from start-ups.
In Adam’s words, ‘successful start-ups often offer simple and elegant solutions’ but they must first establish their why by identifying a burning issue; thinking about the pain they solve and the magic start-ups can add to a solution.
With digital innovation allowing start-ups to successfully execute their vision and provide a solution to a problem, he also shared his belief that we are moving from skills progression to vision and value progression, which is key to understanding the why of any individual and business.