ForeSee, the leader in Voice of Customer (VOC) solutions, today announced it will host a complimentary live webinar with Indianapolis-based energy and utilities provider Citizens Energy Group on Wednesday, January 17, 1:00pm ET. The webinar will offer expert advice from Jeff Ford, Director of Billing and Customer Experience at Citizens Energy Group.
"With a disciplined approach to CX measurement and improvement, Citizens Energy Group is making win-win decisions for its customers, and its overall business," explained Jason Conrad, moderator of the webinar and Vice President at ForeSee. "We're thrilled Citizens Energy Group will join us to share how a strategic approach to customer experience has helped them achieve key performance goals."
This webinar will specifically cover how CEG:
- Measures and prioritizes CX across its website, contact center, and overall customer relationships
- Validates CX initiatives with rigorous benchmarks
- Weaves customer satisfaction into the DNA of the business — from front-line employees up to the CEO
- Uses customer feedback to drive organizational objectives, and continuous innovation in products and services
For more information and to register for the webinar, visit https://learn.foresee.com/energy-utilities-cx-webinar. The event will be recorded and available for on-demand viewing at the same address 24 hours after the scheduled live event.
ForeSee helps companies achieve measurable business outcomes with customer experience (CX) solutions that listen, capture, measure, and benchmark customer feedback – across web, mobile, store, branches or field offices, and contact centers. Organizations use ForeSee CX Suite and its proven methodology to guide critical decisions and predict business impact with certainty.
ForeSee is the customer experience choice for 70% of the Internet Retailer (IR) 100, 90% of U.S. government executive branch departments, 8 of the top 10 retail banks worldwide (and half of the top 50), and thousands of other companies and organizations. For more information, visit www.foresee.com.