Sep 1st, 2010
Beer Distribution is an interesting business: High margin, protected by regulation that has traditionally limited most forms of competition, which leads to an overall lack of incentive to innovate technologically. Nevertheless, despite the lack of innovation incentives there are some activities occurring that signal the status quo may be changing a little bit; for example, [...]
Sep 1st, 2010
To Adapt means to make suitable or to adjust to requirements or new/different conditions. To Adopt means to to choose or take as one’s own. My objective is not to make CRM Outsiders a weekly lesson in Etymology nor definitions of commonly used words. That said, I sense that some of the infighting regarding definitions breaks [...]
Sep 1st, 2010
News today via the BBC and on the ASA website that the Advertising Authority will get new powers over online advertising and marketing statements (much of which is currently out of their remit). This is important for you as according to the ASA website, it will cover “The remit will apply to all sectors and all [...]
Sep 1st, 2010
The European Commission has given £327,000 (400,000 euros) in funding to Sheffield Hallam University as part of a bigger project (worth 4 million euros) to work on combining semantic technologies with business intelligence. The semantic web is being lorded as the next step in the development of the World Wide Web. The semantic web will make [...]
Sep 1st, 2010
‘If Facebook were a country, it would now be the third largest country in the world’. That astonishing fact was recently upheld across the media as an indication of the way in which (the so-called) ‘Generation Y’ is already changing the way in which the world interacts. It is a strong indication that we are [...]
Sep 1st, 2010
Communications technology helps businesses of all sizes to become more productive, cost effective and flexible, as well as competitive. Over the years, the adoption of the internet, mobile phones, wireless laptops and email have all been driven by such demands and expectations. Small and medium-sized businesses (SMBs) are often at the forefront of new technology [...]
Sep 1st, 2010
Since the publication of the Digital Britain report last summer super-fast, fibre-based broadband connections have been right at the top of the business agenda. The business case for SMEs to adopt super-fast 100 megabits per second (Mbps) fibre connections is now more compelling than ever. I’ve witnessed a huge rise in bandwidth demand from my customers [...]
Sep 1st, 2010
Hacking is nothing new; in fact, if you search “how to become a hacker,” you will get web-pages of self-help guides and step-by-step instructions. However, there is a new and serious issue related to this pastime: the criminal fraternity that is using it to make money— serious amounts of it. There is an extensive black [...]
Sep 1st, 2010
The recent worldwide controversy surrounding confidential material being supplied to Wiki Leaks by anonymous whistle-blowers – leading to the publishing of tens of thousands of secret US military documents in the likes of The New York Times and The Guardian – should act as a catalyst for IT departments across the globe to take control [...]
Sep 1st, 2010
The UK’s numbers are in. According to a recent Piracy Study released last month, installations of pirated software on personal computers (PCs) in the UK remained at 27 percent, giving the UK the sixth lowest piracy rate in the world. The US had the lowest rate at 20 percent and Georgia the highest at 95 [...]
Sep 1st, 2010
With mobile customers constantly roaming around the global village, it is tempting to think that operators around the world are all facing the exact same challenges in terms of retaining customers, as the prepaid market is notorious for high-churn rates. However, our customer base tells a very different story, as mobile operators worldwide [...]
Aug 31st, 2010
To combat the explosion of data traffic hitting their mobile networks, operators around the world (in both developed and developing economies) have been looking to migrate to 4G or, as it’s also known, 3GPP Long Term Evolution (LTE). LTE was designed to increase both the capacity of current 3G networks, by as much as 1.5 to [...]
Aug 31st, 2010
The New Gmail Priority Inbox is going to make Gmail much more viable for mainstream users. Introduced yesterday in Beta, it enables GMail users to prioritise email based on who you contact. So spammers and email marketers are going to the bottom of the pile. This priority filter is smart – it looks at a lot [...]
Aug 31st, 2010
Perhaps Trix still are for kids, but a new study shows that social networks like Facebook and Twitter are no longer the domain of the younger generation; baby boomers are enthusiastically embracing online networking tools. The report, Older Adults and Social Media, is from the Pew Research Centre and is based on a survey of 2,252 [...]
Aug 31st, 2010
There are still a lot of companies banning access to social networks in the office. Despite claims by supporters that social networks lead to increased efficiency through information sharing, many companies still place crude blocks on the most popular sites such as Facebook and YouTube. But it is just because managers fear their staff are going [...]