Digital Transformation Without End User Self-Service? Impossible: Risual & ICS Solutions Partner To Deliver


ICS have joined forces with risual, to offer ICS’ FLEX Automation to enterprises driving enterprise digital transformation.

Enterprises face the same opportunities as consumers with new technologies, but a more complicated route to adoption. Whilst technologies such as online collaboration and communication software can rapidly deliver business improvements, they often require considerable resources for IT to install, train users, and support solutions that the business was not set up to manage. At the current pace, no business can make the required changes without relying on end user self-service as the way to roll out rapid adoption of new business technologies.

FLEX is automation for Office 365 that drives digital transformation by empowering end users to self-serve to their day-to-day business needs.

No Digital Transformation Without End-User Self-Service

FLEX aims to automate the actual business end-user experience. The solution uses an intuitive, smartphone-based user experience, allowing users to be self-sufficient, avoiding the need to train users in the underlying technologies within Office 365.

Effective digital transformation is about freeing up better organisational capabilities. FLEX provides a way for business end-users to interact with the corporate technology stack, giving them an experience with options they understand. FLEX provides the intuitive and mobile-first experience that 21st century technology users expect, becoming the centre of their day. With an app store that lets them install powerful tools and social environments which boost productivity, it transforms businesses into digital-first organisations.

FLEX uses its automation technology and prebuilt Intranet, Collaboration and Digital Workplace to dramatically reduce the time and cost to deploy Office 365 compared to the traditional manual approach.

Martin Neale, CEO at ICS explained, “risual are IT leaders, and former Microsoft Partner of Year winners. I am extremely pleased that they will become our first accredited FLEX service partner. I believe that their highly respected, growing team of Office 365 experts and portfolio of IP add real value to FLEX customers. In selecting FLEX I believe risual have once again demonstrated thought leadership by recognising the pivotal role of automation technology in driving digital transformation, allowing enterprises to enable the self-service that true digital transformation requires.”

Alun Rogers, Director and Co-Founder of risual, said: “We’re proud to become a FLEX service partner with ICS Solutions. Their experience of being a Microsoft Gold Partner for over 20 years speaks volumes, and we’re delighted to work alongside them. Digital transformation is something risual are truly passionate about and we are excited to partner with an organisation that shares this.”

When end users don’t know how to use technology, or the organisation fails to adjust to new ways of working, the benefits will not be realised no matter how well it is deployed. Organisations partner with risual to ensure that technical deployment and change management align to deliver real benefits.

FLEX Automation

ICS Solutions is a UK-based, managed Microsoft Gold Partner with expertise in delivering both on premise and cloud-based services and solutions across the Microsoft technology stack. Founded in 1994, ICS has been a Microsoft Gold Partner for over 20 years and is recognised as one of Microsoft’s most highly regarded Gold Partners at the forefront in the implementation of innovative Microsoft solutions. Its continued close alliance with Microsoft ensures that its clients benefit directly from the latest Microsoft developments.