Remote Performance Management is vital for multiple office locations

Deploying distributed business services that are critically dependent on predictable network performance? Caught up in the finger-pointing crossfire of frustrated end users?

For healthcare providers, banks, retailers and many other organizations with remote offices, ensuring the availability of IP-based applications like e-mail, collaboration tools, VoIP, video conferencing, desktop virtualization and remote data storage to distributed sites is absolutely vital.

But, it can be next to impossible to gain visibility into the performance of networked applications that connect remote users to centralized resources. Whether that network is a WAN, remote LAN, VPN, service provider cloud, or web-based, how do you effectively monitor and manage network performance at, and from, your remote sites?

The key thing to recognize is that performance management is a location dependent process. You need to understand the performance of business services from the perspective of your remote sites. That’s a challenge that traditional, SNMP-based, datacenter-centric performance management tools aren’t much help with. These types of tools have a very hard time seeing “through the cloud” once you run into a network element that you don’t own (e.g. over MPLS or the internet).

To understand what’s happening with business services at remote sites – without having to pay them a visit – you need Remote Performance Management capabilities. Remote Performance Management lets you remotely and continuously monitor performance for any network infrastructure used for the deployment of IP-based services, however they’re hosted. Remote Performance Management enables you to:

  • Continuously monitor overall network performance, Quality of Service and adherence to SLAs (yours and your providers’).
  • Measure jitter, packet loss, bandwidth and latency hop-to-hop, end-to-end – and identify where the problem is located.
  • Proactively troubleshoot network and application performance with tools like packet capture and flow record analysis.
  • Assess the network’s readiness for new services before you deploy them.

Remote Performance Management addresses the challenge of gaining end-to-end visibility into your users’ experience by delivering insight in both directions between your datacenter and your remote sites – through third-party and public networks as well as your own. Delivered as a hosted service, it’s both cost-effective and simple to deploy and administer.

Jim Melvin is currently the President & Chief Executive Officer at AppNeta. Prior to AppNeta, Jim was the vice president of marketing and security solutions at RSA, The Security Division of EMC. In this role, he was responsible for corporate, field, solutions, channel, and partner marketing; corporate and marketing communications; interactive and web programs; press and industry analyst relations; and RSA Conference events worldwide. Jim has been awarded three US patents in fault tolerant systems design. He holds a B.S. in computer engineering and an M.S. in management from Worcester Polytechnic Institute; and sits on the board of directors at Fortisphere, and Cape Cod Beer.