As Vice President of Product and Market Strategy, Mitch Lieberman is responsible for maintaining and expanding upon Sword Ciboodle’s future product and marketing vision, specifically, CRM in the age of of the social web and CRM in the context of modern, multi-channel contact center. Mitch is passionate technology executive with expertise in software architecture, implementation services and product positioning. Mitch has held several successful leadership positions and enjoys the challenge of delivering mission critical business applications to Fortune 500 companies. Mitch has a unique and focused perspective on both current technological practices as well as emerging technologies; including Cloud Computing, Customer Relationship Management (CRM), Customer Service and the combination of Social Media with CRM, called Social CRM. Mitch is based is based out of his home office in Williston, Vermont, but you will find him hanging out in both the Chicago, Il and Glasgow, Scotland quite a bit.