As straightforward and obvious as it may sound, minimising delays is often the key to improving productivity. However reducing delays can be hard — especially when you consider the numerous triggers that can result in delays across an organisation. From a business perspective, delays often arise when delivery of information is required — especially across disparate locations.
To combat this, and streamline the process of accessing information, organisations are creating what is known as hybrid environments — storing data both locally and in the cloud. This allows employees to access information via connected devices, as and when they need it. But in a large company, application performance is equally important, and often overlooked: the Riverbed Application Performance Survey found that 89%of business executives say poor application performance negatively impacts their business on a regular basis.
However, it seems that up to 71% of executives are in the dark about the cause of performance problems in their enterprise applications. This is due in part to a general disconnect between IT and the wider business. Closing this gap is imperative for organisations that wish to achieve digital transformation goals. Otherwise, as the organisation continues to expand and new applications are introduced, performance issues will be exacerbated.
A significant gap between IT performance and business demands can cause far-reaching problems including dissatisfied customers, contract delays, missed deadlines, lost revenue, decreased employee productivity and morale — all of which negatively impacts a brand. On the other hand, when user experience is at its optimum level, there are often huge improvements in employee productivity (51%), time savings (50%), cost savings (47%), and customer satisfaction (43%) as well as faster delivery of products to market (33%).
But juggling users, data and applications across a variety of locations is not always an easy task for IT to conquer. And doing this in a hybrid environment is even more difficult, according to 83% of survey respondents.
When application performance issues continue unaddressed, the financial stability of a business is put at risk. According to IDC research, the cost of a mission-critical application failure for an enterprise ranges from £500,000 to £1 million per hour. But often it is the more frequent, low-profile dips in speed that have the most crucial, cumulative effect. These delays, that seem minor in insolation, can effectively shave hours off productivity across the lifetime of a business. So how can IT departments deliver a consistent, smooth performance in today’s hybrid environments? The answer lies in having clear, end to end visibility.
It’s largely accepted that you cannot improve anything before first being able to measure it to quantify the results of any change, and you can’t measure what you can’t see. Therefore, what’s needed is a visibility and assurance solution that will remove the user from being the primary alerting system to performance issues and enable organisations to shift from being reactive to the performance demands of end users, to proactive, and ultimately predictive.
Proactivity and predictability provide IT with control, and gives this department the opportunity to quickly resolve application performance issues. It also enables IT to reduce delays that impact productivity and ensures improved application performance and end user experience. But without the right technology that can provide visibility, the disconnect between the service provided and the optimum business performance will remain wide open.