Survey Reveals Most Mid-Size Organisations Will Wait To Migrate To Microsoft Office 2010

Results from a new global survey of 953 IT professionals indicate 85 percent of those polled plan to adopt Microsoft Office 2010. However, concerns around complexity of migrating to the new productivity software will delay broad deployment until 2011.

According to the study conducted by Dimensional Research, enthusiasm for Office 2010 is high, but almost 80 percent of IT professionals polled have significant concerns about the complexity of the migration. Only four percent have fully deployed Office 2010, and only 18 percent plan to broadly deploy Office 2010 this year.

The survey also revealed that IT teams feel the Office 2010 migration is a large, complex and daunting project that they are not ready to embrace. The leading causes of concern revealed by the survey include training for the new ribbon interface, compatibility with current applications and also licensing.

The results of our latest survey on new technology adoption reinforce what we are hearing from customers–that the complexity of supporting multiple versions of Microsoft Office and the concerns over business interruption during the migration process have caused IT organisations to delay deployment. The ability to offer IT operating system and Office version control paves the way for an orderly and manageable system upgrade rollout strategy that ultimately helps IT administrators save time and their organisations money.

This is the fifth study of its kind first conducted in 2007 by market research firm Dimensional Research to gather data about current plans and attitudes within mid-sized corporate IT organisations about Windows OS and Office 2010 adoption. Interest in Windows 7 continues to grow as 38 percent have begun to roll out Windows 7, more than double (15 percent) those who reported doing so during similarresearch in January.

“IT organisations of all sizes are looking to upgrade to Office 2010 eventually, but they want to be assured that the transition process occurs as smoothly as possible. At this time it seems that migration concerns are outweighing confidence of a speedy Office 2010 migration,” said Diane Hagglund, senior research analyst for Dimensional Research.

Key survey findings include:

  • Only 20 percent of survey respondents have deployed Office 2010 to some number of machines, and only four percent have rolled out Office 2010 fully;
  • 18 percent plan to deploy broadly in 2010;
  • 85 percent reported plan to upgrade to Office 2010 eventually;
  • 78 percent reported concerns over upgrading to Office 2010;
  • Six percent reported they are fully deployed on Windows 7, up from one percent in the January 2010 research;
  • 55 percent indicated they would upgrade their desktop and laptop computers when deploying Windows 7.
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Rob Meinhardt is the president and co-founder of Dell KACE. He graduated from Yale University in 1991 with a BA in Economics and then began his career at management consultant company R.B. Webber & Company. He then took the role of VP marketing for AvantGo, the producer of an offline browser for PDAs and smartphones, which was acquired by Sybase. Rob founded systems management company KACE, which was acquired by Dell in 2010.