Tackling The Issue Of Insufficient IT Support

Insufficient IT Support

With IT budgets tighter than ever before, businesses do not have the funds to invest in new systems. It is therefore imperative that existing software is supported efficiently to ensure the business remains competitive.

After all, in today’s challenging climate the quality and efficiency of IT is critical to business success. It can be the one element that sets an organisation apart from its competitors, helps to win business and optimise productivity.

Yet, over 40 per cent of businesses recently told us that they do not have sufficient resources to support their existing IT systems. The feedback came from over 100 interviews that were undertaken with IT managers in medium to large organisations across the country. We discussed the changing nature of IT in their sector and not having sufficient resources to support the IT function was a frequent concern.

Without the resource to support systems, software is becoming dated which is putting organisations at risk and greatly increasing the potential for system failure. In a worst case scenario, this can introduce turmoil into the company, with huge repercussions in terms of lost sales, revenue, custom and reputation. All of which are hard to win back.

Analysing the efficiency of your organisation’s legacy software can be achieved cost effectively through technical audits or system health checks, which provide vital insight into how to improve performance. Once the system has been analysed recommendations will ensure systems are fully supported and can operate at an optimum level.

If support is needed this can be achieved through outsourcing the IT function, or body shopping, where a business loans the technical expertise of an organisation’s employee. These approaches can prove essential to ensuring the quality and efficiency of business software, and ultimately business growth. After all, who wants to gamble on success?

Thomas Coles co-founded MSM in 1998 and is the largest shareholder with 44.7%. His key achievements so far include growth from 2 to 40 FTE; high levels of customer satisfaction and retention, as well as surviving the sector downturn from 2001-2003 and growing the business in the 2008-2009 recession. Thomas’ business acumen was apparent from a young age. As a child (aged 8) he was already budgeting his pocket money on a spreadsheet. His passion for technology was also evident, as, aged 10 he was writing programmes for his Amstrad. Thomas started the MSM business soon after graduating with his father, who remains a non-executive director today. A strong believer in applying common sense to any situation, Thomas says his objective is to continue to be criticised for being too honest. Away from the office Thomas enjoys family life with his wife and three children and likes to take part in half marathons, going to the gym and watching Formula 1 motor racing. Thomas is also a trustee of a local charity.