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The Crossing Of The Streams For Cryptocurrency, Blockchain, Mobile, AR And AI

The big question used to be, what had crypto got in common with other tech? Today’s question for developers and business is, how we can jam all these technologies together to benefit the company and our customers or users. Since the rise of Bitcoin, Ethereum, Ripple, and hundreds of other coins, crypto has lived in its own bubble. One of ICOs, far-flung currency exchanges, GPU farms, mystery hacks and endless hype and mired by get-rich-quick scams. To work alongside the regular IT world, cryptocurrency and blockchain need to prove their worth. Much credit will come from solutions to common technology issues. To that end, many crypto businesses aren’t sitting around hoping to be the next Bitcoin, but seek ways to add business value, while big IT brands are researching bolting blockchain int......

Still Not Using A Chatbot? 6 Reasons Your Business Should Start Now

Chatbots have a lot of hype behind them, which many businesses consider a good enough reason to ignore the technology as a fad. Yet, as the business benefits become clear, it is now time to seriously consider adopting a bot to help your customer services or internal productivity. 1. Chatbots Save Time & Money Most businesses already understand that chabots operate 24/7 and can help rationalise, augment or replace existing customer support structures. Alongside those benefits, chatbots can make money for the business. They also help your workers save time. Support or help chatbots can solve lots of problems or issues without the need for human intervention, freeing up staff for critical tasks. When intervention is needed, they can send a string of messages to the right workers to respon......

The Infinite Possibilities Of AI And A Digital Workforce

One of the most commonly cited fears with the development of artificial intelligence is that AI will eventually replace human workers. From science fiction films that depict AI robots overtaking human civilisation, to misleading reports that predict a massive loss of jobs in the coming years due to businesses taking advantage of artificial intelligence systems and platform, there is certainly a well-documented human fear of becoming inept and incompetent as technology advances. However, more serious research find that AI is already creating more jobs that it replaces. One recent report finds that by the year 2020, AI technology will contribute to the creation of 2.3 million jobs, which is half a million more jobs than the 1.8 million jobs that are set to become obsolete due to the advancem......

IT Leads The Way For Chatbot Deployment And Advanced Use Cases

The IT department should be the first in most businesses to come up with a novel use for the chatbot as it moves beyond simple tasks. Pushing the case across the rest of the business for efficiency and innovation, how is IT leading the field when it comes to chatbot usage? The IT department used to be the be all and end all when it came to technology. Now, with the rise of cloud, shadow IT, growing business mobility and BYOD, innovative use of IT is springing up all over an enterprise or business. Often outside the control of the IT people. Yet, IT is fighting back, with these departments rated as the No. 2 users of chatbots by SnatchBot. While that’s a story for another day, we see growing use of chatbots in various departments, notably HR and recruitment, customer services and administra......

5 Ways AI Will Transform The Enterprise In 2018

The terms machine learning and artificial intelligence (AI) have become buzzwords across the globe, particularly among forward-thinking business leaders. Yet, despite these technologies’ promising benefits, few organisations have actually been taking full advantage of them. That is likely to change this year, however, with Gartner projecting that 2018 will officially mark the beginning of the “democratisation” of AI. One of the biggest driving forces behind this transformation is the growing realisation that the collection and analysis of data has become an essential component of success in the digital age. Furthermore, there is an increasing awareness that despite the massive volume of data available, many organisations still aren’t putting that information to productive use. Artificial i......

The Hospitality Industry Welcomes Chatbots With Open Arms

Chatbots are a hot ticket item across many vertical markets, but few are more welcoming than the hospitality industry, with hotels, airlines and booking agents embracing and engaging with bots. Not a week goes by without an airline or hotel chain rolling out a chatbot to help with customer service queries. Six months ago, 15% of airlines used chatbots, that could be closer to 20% today, with research suggesting that close to 100% will do so within a few years. From business trips to package holidays, more people are making use of a bot to reduce the stress of travel. Fly Me Courageous, Chatbot Around the world, regional and major airline players like Avianca are trying to capture customer engagement and loyalty with useful bots. Theirs, powered by Accenture, helped the company “see a way t......

Can AI Benefit Your Business Or Is Tech Just For Show?

The tech machine moves from one segment to another, endlessly churning out products, white papers, hype cycles and fluffy press pieces to suggest businesses should add just one more thing to their IT shopping list. In reality, there are millions of companies around the world getting by with a collection of dusty old desktop tower PCs a few spreadsheets and Gmail accounts. If they can survive without the latest cloud service, an array of high-end tablets and an Internet of Somethings, then why should every other business yell “how high?” just because Microsoft, Apple, Salesforce or Cisco says “Jump!” What Happened To Keep It Simple, Stupid? Our suspicion is that most businesses can get by with whatever IT basics they need. But as they grow and develop, they hire people whose job it is to sp......

Planning To Maximise AI Customer Experience

Delivering a positive customer experience is an important differentiator for many businesses, and AI and machine learning are now poised to transform business communications, introducing automation to make it much more effective. Many businesses are already automating some of their interactions, for example customer service centres are frequently using chatbots or automated assistants to help direct calls or answer the most basic enquiries. But what’s needed for fully automated customer service is much more than ‘chatbots’. It’s a huge leap from the current theory and practice of AI, but, with the right foundations it will be achievable. There are three key steps businesses can start down the path to get there. 1. Apply Context Artificial Intelligence becomes exponentially harder if you st......

The Rise Of Artificial Intelligence In The Construction Sector

Artificial intelligence or machine learning is any system that allows computers to make intelligent decisions and apply gained skills. For the reason of this definition alone, loads of people have multiple emotions of fear, hype and excitement regarding the existence of this system. Many people fear that these systems will take over their jobs, and even take over the world. However, this fear is not without base. Apps like Siri have taken the place of personal assistants from many and online markets and stations are constantly ensuring that patronage of physical markets is dropping daily. In the construction sector, artificial intelligence is taking over. According to an article in Construction Enquirer, there are robots programmed to lay six times the number of blocks a human can lay in a......

Predictions: 5 Areas Of AI And/Or Machine Learning To Watch Closely

Artificial intelligence is appearing in a growing range of products, industries and services, so that even the most traditional markets will be impacted, and any growing company can use AI to help boost their performance. Here are some of the cutting edge areas where AI could make a massive impact and will spill over into other industries. AI In The Data Centre Or Office Machines watching other machines is a common thread in the 21st century. The Internet of Things could soon see every piece of technology linked together. For now though AI is being used by many IT companies to improve performance. The likes of Cisco’s “Network Intuitive,” Juniper’s Self-Driving Networks are all examples of AI-driven or machines learning networks that use predictive analytics to build autonomous......

Businesses Already Make Great Use Of AI

As with many technologies, AI is one that still seems far away to many business owners, leaders and consumers. However, the truth is that there are a rapidly growing number of live examples and successful tests that point to the success of the technology. Here is a selection that can light the path for your AI efforts. Chatbots With AI Make Sense Chatbots are already a key part of many businesses, but few use true AI. Amelia by IPSoft is an exception and is seeing great results in banking, airlines, hotels, insurance and other markets. She helps solve customer requests, detect fraud and learn from watching human agents interact with customers to help her perform better. With rapid rollouts of updates and easy integration with other IT systems, businesses of any size can benefit from a full......

How Small Businesses Can Leverage Machine Learning And AI

In the past, IT was something big companies did with expensive hardware and huge racks of networking gear, while small companies strung their PCs together with bits of network cable and hoped for the best. In the cloud era, a small business has just as much access to powerful applications and tools as the likes of IBM, Amazon and so on. In fact, anyone can use the tools these companies provide to either run their day-to-day business functions, create new products and crunch their ever-growing amounts of data. Most startup companies would be mired in costly IT expenses if it wasn’t for the cloud. They accept that technologies like cloud office suites, chatbots, and AI tools are also a basic part of their easily-available IT menu. However, many existing small businesses still have the mindse......

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