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Indian Chatbots Pick Up Steam To Address The Massive Local Market

From rail to utility and delivery services, the rapid adoption of chatbots in India are helping the nation move toward a tech-centric future. While this piece may have an Indian flavour, any local or regional business, should be looking to maximise the use of technology to make efficiency gains and improve customer service. Much of the focus on AI customer service, chatbots and digital-first business revolves around China, thanks to the nation’s relentless drive to modernity and the huge population to deal with. Just as populous is India, and while its political landscape might be more confusing, the country is still pushing toward that digital future. The Indian Railway Catering and Tourism Corporation (IRCTC) is the latest giant to adopt a chatbot to help out with customer service and su...

Businesses Take Note: Chatbots And Virtual Assistants Are Evolving Fast

Nothing stands still in technology for long, and while many users are just getting to know the traditional chatbot interface, plans are afoot to evolve to a more intuitive type of interaction. Get ready for wave two of chatbots, the future is certainly brighter for businesses and users! Chatbots started out as a very metronomic process. Some text appeared on the screen and the user responded. Whatever the technology behind the screen, it was a simple, universal way to communicate in your home language. Now many bots offer multilingual support, adding greater accessibility. To speed things up a bit sometimes the user just had to choose one of two or three bubbles, providing options to save them typing. Now we’re seeing bots that use emojis to drive the communication, bots that allow people ...

Latest AI And Chatbot News: Keeping Consumers Safe, Trendy And Travelling

Lots of news from around the world this month, as artificial intelligence use grows and chatbots continue to deploy and get smarter, while the big tech firms see greater value in AI across a wider range of use cases. Big technology firms were waving the AI and chatbot banners during their September product events. Microsoft is driving AI into more of its enterprise products, with its recent Ignite event showing off new Office AI features to help AI tools to provide improved layouts for PowerPoint presentation, or to mine useful data points in Excel and linking sheets to other sources. So many users want to do smart things in Office, but lack the understanding or can’t ask the help function the right question, so this could help improve productivity and data awareness for many businesses. F...

5 Ways To Ensure Your Chatbot Offers Better Customer Service

Chatbots are now mature enough, and there are plenty of good examples out there, to show any business how they can help improve their customer experience. Even so, the odd bad example shows up, reminding everyone that good service needs to be worked on. We’ve all experienced great and poor customer service. Yet, while most of us will make a mental note to go elsewhere next time, chatbots are the easiest form to complain about thanks to their impersonal nature. That’s why press articles about bots are so biting, since they take all the flack, and the metrics are black and white (or a scale of one to five). 1. Customer Service Is Always Personal While one checkout assistant might be excellent at your local grocery store, we don’t complain about the others who ploddingly fill our bags without...

Chatbots Helping Drive The Automotive Market

Vertical markets provide a rich stream of revenue for companies who get their products adopted by major players within each sector. The same can be said for technology. As soon as one market leader adopts a service or feature, the others will soon follow, which is great news for chatbots, as the automotive market is finding out. As one company sees success with their bot, others are quick to adopt. Across the year, we’ve covered a range of vertical-focused pieces to show how chatbot adoption was coming along in key areas of business. Articles covering education, banking and hospitality helped set a basis for progression. Now let’s see how things have moved on since the spring, and how other verticals are making use of chatbots. Automotive Driving Chatbot Adoption Cars are rapidly turning i...

4 Innovations For Customer Experience That Are Rocking 2018

The digital shift of customer service has been finalized in 2018. Along with it, the importance of customer experience online is now more important than ever. All companies that are looking to provide amazing customer experience to stay relevant have adopted various digital solutions. These include technologies such as AI, automation, and data gathering to enable their customers to get what they need fast and easy. When these digital technologies are followed by expertise and proper engagement strategies, companies are able use their full potential and create amazing customer experiences. In 2018 it’s all about customer experience and it’s no longer “just a buzzword” – it has great impact on the success of companies. 1. Chatbots So far during 2018, the most successful formula for quality c...

Devices Helping Businesses Get Chattier In The AI Age

It is no accident that the first talking assistants came along as smart home technology became popular. From Star Trek to reality in a few decades, talking computers were just waiting for the right use cases to arrive, and with chatbots and virtual assistants, soon everything we own from the fridge to the oven and car will be able to talk, with a mute button for when we need some peace and quiet. An iconic eighties movie moment is Scotty trying to talk to a Mac, going “Hello, Computer?” to the unresponsive box in 1986’s Star Trek: The Voyage Home. If only the crew of the Enterprise had landed 30 years later, the computer would probably have been more responsive. Or more likely, a full-screen smartphone or tiny smart home device would do the talking. Something that would stagger any 20th ce...

Banking And Finance Trends Driven By Digital Wallets And Chatbots

Money, banking and associated customer support are all changing fast. Any business that trades needs to monitor and adopt these trends to keep customers coming, to use them to be more efficient in their own trade, and to keep the payments flowing. Several recent grim experiences showed how flaky traditional banking services are, and how digital money, new technology and challenger banks can take advantage. The recent TSB outage, a £200 million disaster is just the latest customer relations failure by a major bank. And, the growing refrain, of “there’s no such thing as free banking” suggests costs to the customer will start to rise soon. That’s as card and payment systems struggle to keep up with the load, and handling actual cash becomes a drag on the banks. Then there’s the queue for cust...

How Artificial Intelligence Is Helping Build The Construction Industry

The construction industry has already witnessed the use of artificial intelligence within its workplace. Machines are used to carry out physical tasks such as bricklaying, and are used to support project planning phases. Indeed, machines have their own complex form of understanding via algorithms that allow them to collect information and use it to solve problems and tasks. From design to construction, we’re with Oasys, specialists in column design software, looking at the ways the construction industry is beginning to use AI effectively to complete projects.    Artificial intelligence: the four categories We are exploring the four main components of artificial intelligence in use within the construction industry: Design & planning The planning stage of construction benefits from the h...

How A Chatbot Can Add Authenticity To Your Brand And Boost Loyalty

Brand authenticity is increasingly important for all businesses as social media becomes the front page for many company’s outreach efforts. Having a consistent and fun message is a great way for brands to get recognised, and in the chatbot age they deliver that message instantly and with the perfect tone. Brand loyalty is an issue for every company, not only the Apple and Coca-Cola giants of this world. A Stakla report suggests it is important to 86% of consumers while Harvard’s Business Review reckons the difference between “emotionally connected consumers” and those who are merely “highly satisfied” is worth an extra 50% in sales, all while reducing churn and boosting advocacy from your customers. However, companies with limited marketing resources can often to struggle to deliver a cohe...

Marketing Automation: What Chatbots Were Born For!

Doing more with less is a business mantra that has been around since the global recession a decade ago. Today, a similar focus from business leaders expects marketers to work smarter. Cloud services, automation tools and AI can help them reach massive audiences, engage tactically and strategically all with minimal effort. The chatbot call to action Many marketers have run out of room on the traditional marketing automation road, emails and texts are sent on the whim of a database or service, and what used to be complex analytics or segmentation is updated minute-by-minute on a dashboard, so where next? Imagine your store has a growing list of several thousand or a million customers with abandoned shopping carts, or incomplete transactions? How are you going to reach out to all those potent...

Chatbots Must Provide Trust And Value To Succeed

Chatbots are becoming a common sight across the IT and consumer landscape. Tech pundits call them a paradigm shift, helping fuel the hype. But for acceptance to grow, they need to deliver trust and improved experiences for users. Chatbots are also rapidly evolving from a script-based approach to using AI technologies like NLP to help them work smarter. The future of chatbots is straightforward, a drive toward smarter customer interaction, even if the road to get there will take many twists and turns. For now, most bots perform simple tasks, freeing up workers from handling basic levels of customer or client interaction. But success still requires hard work and skill in building the right type of bots In the near future, only those Chatbots that people see as delivering great value will bui...

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