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Banking And Finance Trends Driven By Digital Wallets And Chatbots

Money, banking and associated customer support are all changing fast. Any business that trades needs to monitor and adopt these trends to keep customers coming, to use them to be more efficient in their own trade, and to keep the payments flowing. Several recent grim experiences showed how flaky traditional banking services are, and how digital money, new technology and challenger banks can take advantage. The recent TSB outage, a £200 million disaster is just the latest customer relations failure by a major bank. And, the growing refrain, of “there’s no such thing as free banking” suggests costs to the customer will start to rise soon. That’s as card and payment systems struggle to keep up with the load, and handling actual cash becomes a drag on the banks. Then there’s the queue for cust......

How Artificial Intelligence Is Helping Build The Construction Industry

The construction industry has already witnessed the use of artificial intelligence within its workplace. Machines are used to carry out physical tasks such as bricklaying, and are used to support project planning phases. Indeed, machines have their own complex form of understanding via algorithms that allow them to collect information and use it to solve problems and tasks. From design to construction, we’re with Oasys, specialists in column design software, looking at the ways the construction industry is beginning to use AI effectively to complete projects.    Artificial intelligence: the four categories We are exploring the four main components of artificial intelligence in use within the construction industry: Design & planning The planning stage of construction benefits from the h......

How A Chatbot Can Add Authenticity To Your Brand And Boost Loyalty

Brand authenticity is increasingly important for all businesses as social media becomes the front page for many company’s outreach efforts. Having a consistent and fun message is a great way for brands to get recognised, and in the chatbot age they deliver that message instantly and with the perfect tone. Brand loyalty is an issue for every company, not only the Apple and Coca-Cola giants of this world. A Stakla report suggests it is important to 86% of consumers while Harvard’s Business Review reckons the difference between “emotionally connected consumers” and those who are merely “highly satisfied” is worth an extra 50% in sales, all while reducing churn and boosting advocacy from your customers. However, companies with limited marketing resources can often to struggle to deliver a cohe......

Marketing Automation: What Chatbots Were Born For!

Doing more with less is a business mantra that has been around since the global recession a decade ago. Today, a similar focus from business leaders expects marketers to work smarter. Cloud services, automation tools and AI can help them reach massive audiences, engage tactically and strategically all with minimal effort. The chatbot call to action Many marketers have run out of room on the traditional marketing automation road, emails and texts are sent on the whim of a database or service, and what used to be complex analytics or segmentation is updated minute-by-minute on a dashboard, so where next? Imagine your store has a growing list of several thousand or a million customers with abandoned shopping carts, or incomplete transactions? How are you going to reach out to all those potent......

Chatbots Must Provide Trust And Value To Succeed

Chatbots are becoming a common sight across the IT and consumer landscape. Tech pundits call them a paradigm shift, helping fuel the hype. But for acceptance to grow, they need to deliver trust and improved experiences for users. Chatbots are also rapidly evolving from a script-based approach to using AI technologies like NLP to help them work smarter. The future of chatbots is straightforward, a drive toward smarter customer interaction, even if the road to get there will take many twists and turns. For now, most bots perform simple tasks, freeing up workers from handling basic levels of customer or client interaction. But success still requires hard work and skill in building the right type of bots In the near future, only those Chatbots that people see as delivering great value will bui......

The Best AI Solutions For Data Analysis

Artificial intelligence (AI) has greatly transformed the business landscape. What began as rule-based automation is currently able to imitate human interaction. Experts at BedRock IT notice that it’s not only the human-like abilities which make AI unique, but advanced artificial intelligence algorithms deliver much better reliability and speed, at a much lower price compared to its human counterparts. Some entrepreneurs are still sceptical about AI and its potential. As the AI solutions multiply, however, it’s time that they learn how to work with AI and fully embrace this powerful technology. Most companies are joining artificial intelligence pioneers like Amazon and Google to implement AI solutions for their businesses. The more data there’s to process, the more data the syst......

If Your Customers Don’t Understand Blockchain Or Bitcoins, A Chatbot Will Help

Cryptocurrencies and blockchain are among some of the most convoluted technologies to hit the business market. Not only are they surrounded by a lexicon of complexity and confusing terms, but the process of earning and spending any currency can be a minefield and involve multiple services. When the language of a technology and the deeply complicated tools and mechanisms to farm and trade are so alien to most, a layer of simplicity is required, and that’s where chatbots will come in useful. Blockchain has its own dictionary and universe The World Cup kicked off recently, and on commercial channels in Europe and Asia, a new wave of adverts for Hdac are taking up much airtime. The “product” hypes a future smart home packed with blockchain-enabled smart home technology, making deci......

The Crossing Of The Streams For Cryptocurrency, Blockchain, Mobile, AR And AI

The big question used to be, what had crypto got in common with other tech? Today’s question for developers and business is, how we can jam all these technologies together to benefit the company and our customers or users. Since the rise of Bitcoin, Ethereum, Ripple, and hundreds of other coins, crypto has lived in its own bubble. One of ICOs, far-flung currency exchanges, GPU farms, mystery hacks and endless hype and mired by get-rich-quick scams. To work alongside the regular IT world, cryptocurrency and blockchain need to prove their worth. Much credit will come from solutions to common technology issues. To that end, many crypto businesses aren’t sitting around hoping to be the next Bitcoin, but seek ways to add business value, while big IT brands are researching bolting blockchain int......

Still Not Using A Chatbot? 6 Reasons Your Business Should Start Now

Chatbots have a lot of hype behind them, which many businesses consider a good enough reason to ignore the technology as a fad. Yet, as the business benefits become clear, it is now time to seriously consider adopting a bot to help your customer services or internal productivity. 1. Chatbots Save Time & Money Most businesses already understand that chabots operate 24/7 and can help rationalise, augment or replace existing customer support structures. Alongside those benefits, chatbots can make money for the business. They also help your workers save time. Support or help chatbots can solve lots of problems or issues without the need for human intervention, freeing up staff for critical tasks. When intervention is needed, they can send a string of messages to the right workers to respon......

The Infinite Possibilities Of AI And A Digital Workforce

One of the most commonly cited fears with the development of artificial intelligence is that AI will eventually replace human workers. From science fiction films that depict AI robots overtaking human civilisation, to misleading reports that predict a massive loss of jobs in the coming years due to businesses taking advantage of artificial intelligence systems and platform, there is certainly a well-documented human fear of becoming inept and incompetent as technology advances. However, more serious research find that AI is already creating more jobs that it replaces. One recent report finds that by the year 2020, AI technology will contribute to the creation of 2.3 million jobs, which is half a million more jobs than the 1.8 million jobs that are set to become obsolete due to the advancem......

IT Leads The Way For Chatbot Deployment And Advanced Use Cases

The IT department should be the first in most businesses to come up with a novel use for the chatbot as it moves beyond simple tasks. Pushing the case across the rest of the business for efficiency and innovation, how is IT leading the field when it comes to chatbot usage? The IT department used to be the be all and end all when it came to technology. Now, with the rise of cloud, shadow IT, growing business mobility and BYOD, innovative use of IT is springing up all over an enterprise or business. Often outside the control of the IT people. Yet, IT is fighting back, with these departments rated as the No. 2 users of chatbots by SnatchBot. While that’s a story for another day, we see growing use of chatbots in various departments, notably HR and recruitment, customer services and administra......

5 Ways AI Will Transform The Enterprise In 2018

The terms machine learning and artificial intelligence (AI) have become buzzwords across the globe, particularly among forward-thinking business leaders. Yet, despite these technologies’ promising benefits, few organisations have actually been taking full advantage of them. That is likely to change this year, however, with Gartner projecting that 2018 will officially mark the beginning of the “democratisation” of AI. One of the biggest driving forces behind this transformation is the growing realisation that the collection and analysis of data has become an essential component of success in the digital age. Furthermore, there is an increasing awareness that despite the massive volume of data available, many organisations still aren’t putting that information to productive use. Artificial i......

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