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How AI Is The Future Of E-Commerce

It wasn’t so long ago that the concept of AI, or artificial intelligence, seemed to many like science fiction. But now, we encounter AI on a daily basis. Indeed, much of our engagement with the apps and online services we use regularly relay on artificial intelligence. For example, if you’ve ever used Google Maps while driving and have heard the narrator inform you that a faster route has become available, that’s the work of AI. The recommended videos you see featured on Netflix or YouTube have been selected just for you using AI that’s informed by viewing choices you’ve made in the past. The same goes for the suggestions you see when you visit online retailers—the ones that appear after you’ve added an item to your cart, or even on the sides or bottom of a specific item page. These have a...

How Microsoft’s Artificial Intelligence Solutions Will Affect Business Solutions

Artificial intelligence is the next big thing on the block. It’s innovative, informative and can be used for a variety of different purposes. From segments like entertainment, news, to business, AI is definitely growing at a rapid speed in all sectors. Keeping this is mind; Microsoft is launching artificial intelligence apps under Dynamics 365 Brand. The big announcement was made in Microsoft’s Ignite conference that brings under one roof around 23,000 IT professionals. The conference is held in Atlanta, Georgia. Microsoft announced its aim and desire to infuse more and more AI capabilities in their business related apps. This would also include newer tools under the Dynamics 365 Suite. The Main Agenda Customer service will be the main focus of introducing AI into their business related ap...

Harnessing Technology To Build Future-Fit Workforces

News that robots have learned to mimic humans, indicating they are not robots by beating online CAPTCHA tests (designed to differentiate man from machine) is the latest indicator that the gap between the capabilities of humans and artificial intelligence (AI) is narrowing. Meanwhile, in a modern day realisation of the movie Splash, where mermaid, Madison, learns to speak after watching television programmes in a shop window, Google is training robots to understand and predict human behaviour by having said robots binge-watch YouTube videos. It is hoped that, by consuming a database of more than 57,000 tiny film clips, the machines will become more socially aware. Against this backdrop, it is no wonder the effect that AI will have on the future of work is currently a hotly debated topic. Ho...

Why IoT Is The Driving Force Behind Artificial Intelligence

The sci-fi world described by Asimov over 50 years ago is starting to become a reality, although the process is not new. In fact, the first wearable device, a computer for casino use was designed in the late 50s. Technology has come a long way since then. Smartphones, smart cars, smart lights and more, these are all names describing tools with connectivity and sometimes reaction abilities. Gartner estimates that in 2017 over 8.4 billion “things” will be connected to the Internet, and until now the consumer sector is almost twice as large as the enterprise one, but we can expect a shift in the near future. IoT Applications & Success Stories The technology is already used to provide public safety and energy conservation in Denmark, where public lights have been replaced with movement-tri...

Artificial Intelligence: Choosing The Right Flavour

It is common to see technologists put artificial intelligence (AI) technology into a box and wax lyrical about their vision of how it will impact humanity. Elon Musk made headlines when he publicly stated that AI, in his opinion, posed a significant threat and was in need of regulation, going so far as to call it a “fundamental risk to the existence of civilisation”. Meanwhile, Mark Zuckerberg called such warnings “irresponsible”, and accentuated the benefits AI could provide in saving lives through medical diagnoses and driverless cars. It is important to bear in mind that the form of AI being discussed by Musk and Zuckerberg relates primarily to artificial intelligence that has ‘human level’ cognitive skills, otherwise known as AGI or ‘Artificial General Intelligence’. Despite impressive...

How Artificial Intelligence Can Make The Difference For Customer Service

Scaremongering articles about artificial intelligence (AI) are easy to find, generating fear about job-losses in many sectors, particularly in customer-service. The reality however, may be more exciting than frightening, with the technology freeing customer-service agents from drudgery and boosting the role they play in the consumer journey. There certainly is no alternative to AI-adoption unless as a business you are happy to lose out to competitors. Today’s consumers are more demanding than ever and they will head elsewhere if you cannot give them fast responses and quick, effective solutions to their problems. So it is important to be on top of what is fast becoming an essential technology. Increase Staff-Efficiency By Using AI For Repetitive Tasks Recent advances in AI and natural lang...

Intelligent Apps Are Driving A Smarter Enterprise

Recent years have seen many of us warmly welcome into our homes the likes of Siri, Alexa, and Cortana. While these virtual personal assistants might feel like part of our family, the uptake of such technology and other Artificial Intelligence-infused smart apps has been somewhat slower in the workplace. But things are about to change. Rapidly expanding beyond the smartphone and home environment, this technology looks set to disrupt our working environment too. As a result of the strength of opportunity presented by the reach of this technology, Gartner has projected that by 2021, 40% of all new enterprise applications implemented by service providers will include AI technology. But to what end? Gartner envisages AI enterprise applications playing a transformative role in business efficienc...

What Do The Mars Rover And Identity Governance Have In Common?

The day has finally arrived. The advancement of technologies promised to us in books and movies about the future has become reality…sort of. In some instances, this reality looks like science fiction come to life and in others it is becoming a new topic to teach in business schools. The promises of artificial intelligence have been around for decades. Over the last few years, these advances have been directed at new industries and applications that weren’t even considered 20 years ago. Recently, an article was released on the application of artificial intelligence (AI) technology in the Mars rover Curiosity. In the article, they highlight the time savings and efficiency gains that scientists have experienced by utilising a machine learning program installed on the spacecraft. The story exp...

Software Failures: The Trillion-Dollar Opportunity

Software failures have been plaguing global organisations recently with the likes of the health sector, aviation and even the US Government’s prison service falling foul to major IT issues. In 2016 alone, software failures caused a loss of $1.1 trillion to businesses and with no sign of the problem abating, it is time for business leaders to pay attention to the main reasons behind IT system failures or risk financial loss and reputational damage. The most prevalent reasons behind software failures include: Cyberattacks Human error Legacy IT Power surges Software bugs Poorly tested software updates High volume of network traffic Recognising The Enemy As organisation’s IT systems increase in complexity, it is essential that quality assurance is prioritised above all else. Cybercriminals bro...

Communications Coming Full Circle: Are We Moving Back Into A Voice-First World?

With the wave of personal assistants, such as Siri, Cortana and Google Assistant, and new startups leveraging AI and analytics to build personal companions, it’s becoming clear we are moving toward a new voice-controlled relationship with technology. As we have already seen in the consumer market, it is all but a given that these voice-activation systems will eventually make it into the enterprise environment, as the potential benefits of these systems could be tremendous in simplifying and automating activities. Although it may be a long time before we see the full likenesses of “HAL” from “2001: A Space Odyssey”, the technology is already here that can improve the ways businesses operate. Lights, Camera, Action! Think how much easier it would be for a physician to just say “System: updat...

AI And Machine Learning: Predicting The Path To Success

Organisations face an array of challenges when attempting to manage and deliver optimal service whilst ensuring business efficiency. Artificial intelligence (AI) and machine learning can be utilised by businesses globally to finally wrangle the unwieldly and unpredictable, from traffic to weather. Let’s explore… Disruptions & Cancellations On sunny days, service appointments are around 30-40% more likely to be cancelled (and rescheduled) than on a day with ‘typical’ European weather. Weather, when it comes to field service, is a huge natural disruptor for job allocation, impacting both service levels and costs. So, with small weather changes affecting service operations around the UK, how can service providers automatically rearrange their workplan when a sunny day occurs and can...

The Data Analytics Tools That Businesses Can Use Now

Business analytics are a core component of digital transformation projects today. Yet advances in analytical technologies are at differing points along the continuum of market readiness for actual use. Big data, artificial intelligence and the Internet of Things are still largely unexplored areas for most companies. Therefore, it’s critical leaders understand the difference between mature trends that can be applied today and those that are still taking shape. One example is artificial intelligence, of which encompasses machine learning and deep learning. Both can theoretically be used to optimise processes as well as improve text, speech and image recognition, and data security. But not every company has the scale or business model to benefit from this high-level form of analytics. General...