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Latest AI And Chatbot News: Keeping Consumers Safe, Trendy And Travelling

Lots of news from around the world this month, as artificial intelligence use grows and chatbots continue to deploy and get smarter, while the big tech firms see greater value in AI across a wider range of use cases. Big technology firms were waving the AI and chatbot banners during their September product events. Microsoft is driving AI into more of its enterprise products, with its recent Ignite event showing off new Office AI features to help AI tools to provide improved layouts for PowerPoint presentation, or to mine useful data points in Excel and linking sheets to other sources. So many users want to do smart things in Office, but lack the understanding or can’t ask the help function the right question, so this could help improve productivity and data awareness for many businesses. F...

The Rise Of Natural Language Processing In Chatbots

The promise of natural language processing has been decades in arriving, but now it is here, it opens up a new world in digital communication. The arrival of Siri, Alexa and other talkative assistants is all well and good, but there’s no point if the device or service doesn’t understand what the person is asking for, or talking about. Over the few years of their short lives, they have become better at understanding people thanks to natural language processing (NLP), a technology that learns words and phrases and their meaning to provide a better service. With chatbots now steaming onto Messenger, Skype and other platforms, acting as a 24/7 concierge or helper there are even more reasons to be aware of these technologies and the role NLP plays in them. Chatbots usually run on a script, but ...

Top 10 Job Roles That Could Be Eliminated By Artificial Intelligence

Whilst the cataclysmic ‘replaced by robots’ job warnings may well be overstated in the short term, the pace of change will inevitably quicken. Whether eliminated or transformed, one reasonable take-away remains: AI is recalibrating the division of labour between humans and technology. To help put the potential changes in an everyday context, here is a hotlist of currently human job roles that could be transformed or eliminated completely by the use AI and robotics over the period from 2020 to 2030. 1. Research & Development From pharmaceuticals to new materials and electronic devices – AI software is increasingly being used to conduct more and more of the R&D value chain. The use of AI allows researchers to conduct more trials faster and compare real-time data with historic a...

Chatbot Trends And Advances For 2018

The new year isn’t even here upon us, but already big plans are in the pipe for chatbots in 2018. Check out how the landscape will change for businesses and users, as the chat market looks set to go increase the volume to loud. Twitter Ups Its Bot Interactions Late breaking news for 2017 comes from Twitter updating its API to make chatbots a greater part of the tweeting equation for enterprises. It already offered some direct message features via DM cards for brand interactions to try and compete with Facebook’s Messenger, but from January 15 2018, new elements will enable developers to create improved conversations. By adding a more natural language feel to them for direct messages, it allows bots to take over the DM chat and for users to feel like they are part of a conversation. With th...

Intelligent Apps Are Driving A Smarter Enterprise

Recent years have seen many of us warmly welcome into our homes the likes of Siri, Alexa, and Cortana. While these virtual personal assistants might feel like part of our family, the uptake of such technology and other Artificial Intelligence-infused smart apps has been somewhat slower in the workplace. But things are about to change. Rapidly expanding beyond the smartphone and home environment, this technology looks set to disrupt our working environment too. As a result of the strength of opportunity presented by the reach of this technology, Gartner has projected that by 2021, 40% of all new enterprise applications implemented by service providers will include AI technology. But to what end? Gartner envisages AI enterprise applications playing a transformative role in business efficienc...

Are Chatbots Taking Over?

At the last count, on Facebook alone, there are over 30,000 chatbots chatting to millions of people around the globe. Artificial intelligence is creating a new world of interconnection where machines will rise – and Arnie’s too old to save us! Chatbots are taking over, but don’t worry, they’re mostly here to help. There are two distinct categories of chatbot – virtual assistants, and the ones that reply to you in messaging apps. Messaging Apps The messaging app chatbots are essentially there to allow brands to have an online presence 24/7. They can answer basic questions, supply you with information on request and you can have fun typing in silly things to see what they say. The great thing about these bots is that they allow you to get information in a more natural way. Travel...

Improving Customer Service With A Chatbot

Have you waited on line for minutes on end for a complaint or query of yours to be resolved by a customer care executive? As per a study conducted by Newvoicemedia, $62bn is lost every year by US companies due to poor customer service. For valid reasons, customer care has become the bread and butter of many companies today. How can we make experience of user seamlessly standardised and efficient 24/7? To counter the losses, Companies have started automating the process using chatbot. Wondering what chatbot is? If you haven’t heard of chatbot still, let me tell you – Chatbot has become the talk of the town. It is a computer program more like a messenger app where external users can communicate with it using text messages and will get adequate (human-like) reply in response. The basic ...

Chatbots: The Good, The Bad And The Ugly

Chatbots are over 50 years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn’t been all plain sailing. The history of chatbot technology begins in 1966, when Joseph Weizenbaum created an early natural language processing computer program, Eliza. The program was designed to mimic human conversations by matching user prompts to pre-scripted responses. Since Eliza’s creation, technologists have experimented with the creation of several different chatbot programs and software applications. Only in recent years are we beginning to see chatbot technology used in everyday applications — think Apple’s Siri, Microsoft’s Cortana and Amazon’s Alexa. While some could argue that these intelligent, voice activated assistants are not truly chatbots, thes...

Does blog post frequency actually affect traffic?

Much has been written about blog post frequency. How many times you should post an article to your blog a day,week, or month. Does it actually affect your traffic? Is there a definitive answer? In other words if I have a high post frequency, say 7 times a week, will that bring me significantly more traffic than if I have a low post frequency, say once a week? Will that result in less traffic to my blog? So I tried a little experiment. Not entirely scientific, but I can at least make some valuable assumptions from the results. The experiment My work load changed dramatically over the last few months. I have my fingers in too many pies. Got about four major programming projects on the go at the same time. As a result my blog frequency has dropped. I have tried in the past to keep up a five p...