/// Tag Archives: business manager
The heart of the matter: Top tips for negotiating a service level agreement
March 22, 2011
It’s at the heart of almost every business. Whether it’s sending and receiving emails, using specialised software to monitor stock levels or producing a...
What Is ITIL (And Why Should You Care)?
September 24, 2010
As a business manager, it’s easy to feel overwhelmed and as if you’re drowning in acronyms, particularly when it comes to IT. However, the right...
Re-Launched Post Office Web Site Increases Online Revenue And Transaction Volumes
February 05, 2010
I’ve just helped the Post Office to refresh and redesign its Web site. My biggest challenges were to create new Web site designs, translate them...
What’s With All This Pervasiveness?
November 20, 2009
The idea of things being pervasive is making a comeback. First, IBM redefined the idea of pervasive BI and now Informatica, with the release of...
