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employee happiness

4 Tips To Keep Your Employees Happy

As a business owner yourself, you’ll probably realise the importance of keeping your employees happy and the impact it has on the daily running of your company. Happy and positive staff that are content within their job role are more likely to stay working for your company and without them, you will struggle to complete their duties on your own. Not only will positive employees help to produce a higher quality of work and more efficient office, but they’ll also contribute to increasing productivity which can benefit the entire organisation. Here are some tips how to ensure that your employees are happy, and how you can increase the chances of excellent members of staff wanting to work for you in the long-term: 1. Offer Flexible Working Patterns With many of your employees likely to have th......

5-step model to increase customer satisfaction through cultivating an engaged workforce

The Employee Effectiveness Model (EEM) is a five-step model that helps customer service organisations get a better understanding of how engaged their customer service workforce is, identify the root-cause of any lack of engagement and put in place actions to build a happier and more engaged team. The importance of building a more engaged workforce is supported by recent research published in the Harvard Business Review on ‘The Happiness Dividend’ which points out that a happy and engaged workforce is capable of raising sales by 37%, productivity by 31%, and accuracy on tasks by 19%. Most executives do not have the high-level view of workforce capabilities they need to identify and develop the talent their organisations require to keep pace with customer demands. The EEM model e......