The 5 Phases Of Integrating A Mobile Enterprise Strategy

Mobile Worker

In many companies, the inventory of mobile devices is mounting, and so are the associated costs. Although cell-phone telephony rates are decreasing year by year, the cost of managing and providing support for mobile infrastructure is rising sharply. And the use of mobile data is increasing steadily, too.

Few businesses have yet implemented a clear strategy for their mobility infrastructure. Typically, employees are using devices that are not officially authorised or adequately supported. This leads to application issues and inefficient support structures. And that is not the worst of it.

When corporate data and applications can be accessed from any device, security rules such as mandatory device encryption are extremely difficult to enforce enterprise-wide. The company can lose track of where confidential data is stored. If a device is lost or stolen, organizations cannot be certain that all data is erased by remote wipe.

Isolating the company from new technology trends is no answer. Businesses have no choice, but to pay close attention to new consumer trends, evaluate new developments, and integrate the most useful of them in line with their particular business strategy. The following 5 point plan should help to make the task easier.

When implementing a mobile enterprise strategy, it is advisable to take a holistic approach from the very start.

Stage 1 – Planning

Develop a vision and set-out your organisation’s mobility concept. Define the scope of the project and secure the necessary resources. Integrate the project into strategic IT and business plans.

Stage 2 – Specifications

Select the architecture, technology and standards required. Model business requirements and develop a detailed catalogue of requirements. Define process details and performance metrics.

Stage 3 – Choosing a solution

Issue a request for proposals from suppliers. Evaluate the various technologies and providers using benchmarking and price analyses. Choose a solution and then conduct negotiations regarding Service Level Agreements (SLAs), terms, conditions and contracts.

Stage 4 – Deployment

Draft a design for the deployment and evaluate it. Develop rules, workflows and user interfaces. Identify potential risks and write risk management plans. Co-ordinate deployment of the solution. Create production and test environments. Analyse user feedback and monitor risks.

Stage 5 – Production and evolution

During this final step, the complete mobility solution is in production. Continuously monitor and update the solution in response to feedback, emerging risks and changing requirements. Identify best practices and use them to enhance governance processes.

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Barry Osbiston is Head of Service Delivery for T-Systems in the UK. T-Systems is the corporate customer arm of Deutsche Telekom. Barry is passionate about ensuring that technology enables and empowers business. In his 25 years of working in the information systems and information technology fields, he has driven major changes across numerous outsource organisations, from both operational and service management roles. One of his most significant posts whilst working for a major outsource organisation was Director of Service for the NHS, as well as for other Public Sector organisations.