‘Over the next five years, IT automation will overtake offshoring as the next major efficiency trend in IT.’ This is how Ken Jackson, President of Americas at UC4, starts his article about ‘The Dawning of the IT Automation Era’.

This is surprising just for those who either consider offshoring as the universal answer to all cost reduction challenges or think that cost reduction is the only target of IT automation.

But in a world where IT environments are becoming more and more complex “squeezing every bit of extra cost out of your IT budget” and therefore leaving IT professionals with a ‘bare bones operating plan’ is a tactic which is not sustainable at all.

It`s like engaging in a rulebook slowdown while neglecting the fact that IT can really boost your business and ensure accurate service delivery.

The truth behind this is simple: you need money to invest in cost saving technologies. Because keeping IT systems just up and running is not enough. If you don’t want to throw the baby out with the bath water you have to jointly develop business innovation abilities and cost avoidance strategies.

The answer to complexity is process visibility, and a combination of real-time intelligence and just-in-time execution. This will help you to squeeze instead every bit of value out of your IT budget.
And this is what it’s all about.

For more information on the ‘several factors contributing to the coming age of IT automation’, read Ken Jackson’s inspiring article.

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