The Equality Act 2010 and British Standard BS 8878

Were you aware that for over 10 years there has been a legal requirement for UK websites to be accessible to disabled users?

The Disability Discrimination Act (DDA) was passed in 1995 and states that services have to be accessible to people with disabilities. That part of the DDA applicable to websites came into force in 1999 and expects website providers to make “reasonable adjustments” to ensure their websites accommodate all users regardless of ability or disability.

The DDA and over 116 other pieces of legislation have been merged into the Equality Act 2010, which came into force on 1 October 2010. The Act’s Code of Practice explains the duty “to make reasonable adjustments for disabled people in relation to services to the public, public functions and associations” and clarifies “reasonable adjustments” as requiring “service providers to take positive steps to ensure that disabled people can access services. This goes beyond simply avoiding discrimination. It requires service providers to anticipate the needs of potential disabled customers for reasonable adjustments”

In December 2010 the British Standard 8878 Web Accessibility Code of Practice was launched and is the first British Standard to address the growing challenge of digital inclusion. It applies to all web products, including websites, web-services and web-based workplace applications (such as web-based email) that are delivered to users via Internet protocol, through a web browser.

BS 8878 is consistent with the Equality Act 2010 and is referenced in the UK government’s e-Accessibility Action Plan as the basis of updated advice on developing accessible online services. It includes recommendations for:

  • Involving disabled people in the development process and using automated tools to assist with accessibility testing
  • The management of the guidance and process for upholding existing accessibility guidelines and specifications.

The Equality Act 2010 Code of Practice on Services, Public Functions and Associations can be downloaded from

BS 8878:2010 Web Accessibility Code of practice can be purchased from

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Thomas Coles co-founded MSM in 1998 and is the largest shareholder with 44.7%. His key achievements so far include growth from 2 to 40 FTE; high levels of customer satisfaction and retention, as well as surviving the sector downturn from 2001-2003 and growing the business in the 2008-2009 recession. Thomas’ business acumen was apparent from a young age. As a child (aged 8) he was already budgeting his pocket money on a spreadsheet. His passion for technology was also evident, as, aged 10 he was writing programmes for his Amstrad. Thomas started the MSM business soon after graduating with his father, who remains a non-executive director today. A strong believer in applying common sense to any situation, Thomas says his objective is to continue to be criticised for being too honest. Away from the office Thomas enjoys family life with his wife and three children and likes to take part in half marathons, going to the gym and watching Formula 1 motor racing. Thomas is also a trustee of a local charity.