Companies that outsource have different reasons for doing it. Some do it to save time; some do it to save money. No matter how you put it, it all boils down to one thing—businesses outsource so that they can maximise whatever resources they have, and if possible, develop these into something better.
Whether you just started your business or your company already has a cemented reputation, you can enjoy the benefits of outsourcing. But before you get to the “how,” you have to start by knowing what is.
What Is Outsourcing?
Outsourcing is a business practice where a company contracts another company to perform certain functions instead of having their in-house employees do them. The most common tasks that are outsourced include payroll, data entry, and e-mail management. If you think about it, any company can perform these tasks on its own provided that it has manpower. However, many companies elect to outsource these jobs primarily because it helps them save money.
The practice of outsourcing isn’t exactly new. Before business process outsourcing became the industry that it is now, a lot of companies would commission other agencies to provide them personnel to perform carry out domestic tasks such as security and janitorial.
Over the years, however, outsourcing has evolved into a more sophisticated means of supplying manpower. These days, you see BPO companies offering specialised services such as recruitment, accounting, customer assistance, and technical support. This type of outsourcing is commonly offered overseas by call centers in countries like the Philippines and in India, for instance.
So Why Outsource?
Whether you have been considering outsourcing a share of your company’s duties to a call centre in a while or you’re just beginning to appreciate how invaluable such partnership can be, here are four reasons that will convince you to it’s a deal worth closing.
1. It Reduces Costs
The prevailing reason why companies outsource is it that it helps them cut on expenses. These expenses aren’t limited to the salaries that would be paid to the employees had the company decided to hire personnel themselves as there are other aspects that require spending when employing people. From the posting of the job ad, arranging of exam schedules, screening of the candidates, and the final interviews—all of these cost money.
While outsourcing isn’t free, it can save you from the lineup of tasks necessitated by one process alone. For instance, if you need to hire customer service representatives to accommodate inquiries about your products, you can simply contract a BPO company and let them handle the recruitment and training of the agents. All you need is to provide them the qualifications and training materials.
2. It Saves You Time
Outsourcing can help you save time by sparing your from doing the trivial tasks so that you can focus you attention on more important responsibilities. For example, if you need someone to perform secretarial work for you, you can hire a virtual assistant online.
When you look at it on a larger scale, outsourcing to an offshore company (some of) your business’s administrative duties can help you make room for the development of essential skills that you and your in-house staff need. By freeing yourself from menial tasks, you can focus your time and energy on enhancing the skills you already have and to learn new ones that will help further your company’s success.
3. It Gives You Access To Cutting-Edge Technology
You may not be the one who will use their facilities but you can take comfort in the fact that they accomplish the tasks you outsource to them with the help of hi-tech equipment. BPO companies make use of advanced technology specific to the niche of their clients. They also provide an organised and secure working environment for their agents to ensure that they are comfortable while delivering their services.
4. The Agents Are Well Trained
Some of the most important characteristics BPO firms look for in agents are adaptability and willingness to be trained. This is because outsourcing companies often accommodate many companies from different industries, and as such, the need for agents who can easily learn new procedures in preparation for servicing a new client. By outsourcing to a BPO firm whose labour pool are all competent agents, you can expect for their delivery to be in excellent form.
Are you ready to enlist the help of a BPO company to do some of your bidding? Here is a set of criteria you should use a yardstick when screening potential partners:
One way of looking at the agents working for the BPO company you’ll partner with is as if they’re your own employees. Having said that, you need to ensure how skilled they are. Do this by asking the manager to relay you relevant information such as educational background, trainings they have undergone, certifications, and expertise. By learning what their competencies are, you can be sure that you’re working with a team capable of doing their job well.
It’s essential that your BPO partner operates using decent technology. Not only this ensures their immediate dealing with businesses, it also proves that the company is ready for complicated technical tasks and issues. The use of technology also diminishes human errors and the data entered and processed using it can be backed up.
Before deciding which company to contract, make sure that you compare the prices of the services you’re looking for. Study the deals offered by the companies you’re considering and see which fits best for your needs and your budget. Keep in mind that not all the best services should have a big price tag. On the other hand, be mindful of the seemingly perfect deals that have a low-cost as these may come with a fine print that could compromise your agreement with them in case a problem occurs.
Legitimate BPO companies that offer quality services and uphold high standards are often awarded with certifications that attest to the excellent performance. You should look for these documents to make sure that you’ll be working with a firm whose mission is to provide superior assistance.
Positive Reviews From Clients
If you have colleagues or business partners who are already outsourcing, ask about their experiences, problems, and their recommendations. This will help you set realistic expectations once you finally decide on which BPO company you will work with.
Isn’t outsourcing a great idea? Just remember that before you do it, or any business undertaking for that matter, you need to set sensible goals and make room for exploration of your options. If you wish to contribute your tips or insights to this topic, do so by writing a comment on the form below.