The future of work is a “cloudy” one indeed, as cloud computing continues to be one of the hottest tech innovations that is transforming the world of business. Today, more than 79% of companies use the cloud to host workloads and infrastructures that run their business – and with good reason. Moving to the cloud has offered organisations the flexibility to scale with their target market, while paying lower costs for infrastructure.
These benefits aren’t specific to any industry, but in this post, we’ll take a look at the latest trends in cloud computing and how they’ll affect the IT support industry.
As more and more companies hop in the cloud, the cost of cloud services such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (PaaS) will continue to be lower due to increasing competition in the market. As costs become more affordable, storage capacity will continue to increase, which will benefit both large companies (more space for bigger data sets for analytics) and small businesses (more affordable and flexible rates for storage space).
There’s no doubt the Internet of Things (IoT) has revolutionised the world. But while the number of interconnected devices keeps on increasing, there’s an element that is yet to be connected: the people. That’s what the Internet of Everything (IoT) aims for—to include humans in this interconnected network. This means that more innovations will focus on improving interactions not only between machines, but also between businesses and consumers. One early example of this is Google’s Pixel Buds, which could allow support agents to have a conversation with a customer who’s using a different language in real time.
Unlike its early days when many businesses doubted its reliability, cloud computing will be synonymous with security now, as most, if not all, cloud solutions in the market will come offered with high-security standards by default. This will make it harder for cybercriminals to hack your consumer data, which, in turn, makes your business much more trustworthy to consumers.
As cloud computing continues to innovate, expect more business functions to be packaged into a cloud offering, until such a time that only your core business operations are being done in-house. All other administrative functions like HR, management, etc. could be outsourced for a lower rate yet higher quality. In the meantime, businesses in the IT support industry are looking at a bright future ahead, as these trends continue to innovate the way they do business.