What Exactly Is A UXP?


Gartner are defining a category they call UXP to help organisations manage all their user experience requirements.

Gartner defines the UXP as “an integrated collection of technologies and methodologies that provides the ability to design and deliver user interface/presentation capabilities for a wide variety of interaction channels (including features such as web, portal, mashup, content management, collaboration, social computing, mobile, analytics, search, context, rich Internet application, e-commerce, an application platform and an overall user experience design and management framework)”.

There is currently no precise definition of the set of technologies a UXP encompasses, but Gartner identify the following list as candidates:

  • Web analytics
  • Search
  • Social
  • Programming frameworks and APIs
  • UX design and management
  • Rich internet applications
  • E-commerce
  • Mobile
  • Content management
  • Collaboration, with portal and mashups being core.

With growing importance of web interfaces on all devices the UXP is not a moment too soon, as organisations need to get a grip of not just these technologies, but the underlying supporting business processes and skills they require to define, create, manage and measure their user and customer experiences.

It’s clear that from an architectural perspective the UXP covers everything that is in the “Presentation layer”, and maybe a few that are in the grey areas between the Presentation layer and the Business layer.

As Gartner have identified, this is a growing list of technologies. From my perspective, some of these need to be integrated and some are standalone, and it would be helpful to have some broader categories within the UXP to help focus efforts towards implementation.

Social and collaboration technologies facilitate interaction between two or more users, and so could be grouped into a category called UXP-Collaboration.

Content is the core of any web platform and content management, search and analytics could be grouped into a category called UXP-Content.

Portal, mobile apps, RIA and mashups are essentially application development technologies so could be group as UXP-Apps.

From a process perspective these categories also make sense, as UX-Collaboration technologies are installed and then require mediation processes to manage the implementation, while UX-Content require publishing and monitoring lifecycle and UX-Apps technologies are implemented by IT, and go through an IT development lifecycle.

However, UXP is an evolving field, and as with any technology it is clear that selection and implementation cannot be done without a full understanding of business requirements, the underlying implementation and management processes and skills required.

Given the size, complexity and importance of this task I would not be surprised to see some organisations appoint a Chief eXperience Officer (CXO).

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Dharmesh Mistry is the CTO/COO of Edge IPK, a leading provider of front-end Web solutions. Within his blog, “Facing up to IT”, Dharmesh considers a number of technology issues, ranging from Web 2.0, SOA and Mobile platforms, and how these impact upon business. Having launched some of the very first online financial services in 1997, and since then delivering online solutions to over 30 FS organisations and pioneering Single Customer View (Lloyds Bank, 1989) and Multi Channel FS (Demonstrated in Tomorrow’s World in 99), Dharmesh can be considered a true veteran of both the Financial Services and Technology industries.

  • Giovanni Westbrook

    I recently after years of experience with content management systems came across a system with the new User Experience Platform (UXP). I had been hearing about these new buzz word
    “UXP” in technology for some time. I really didn’t understand what it meant for my company or me. I did a quick Google and found out this new platform could easily create productive for us. We were using SharePoint but between the licensing, I.T. staff cost, and the fact that it didn’t have any real social capabilities made us search for a new CMSs fast.
    We found Centralpoint by Oxcyon. At first we were a little hesitant but after the first issues occurred and their team solved the problem it left us pretty confident. What was really impressive is that Centralpoint came with over 230 out the box modules. This meant that we didn’t have to deal with a lot of third party software. Lastly we cut down on cost because it wasn’t any cost per seat.

  • Segey Popov

    @ Gio We have been hearing a lot about Oxcyon’s Content Management System. How it is this and how it is that. What really makes Centralpoint so much better than SharePoint? I’ve been on Oxcyon’s website and it says it has been nominated as one of the TOP 10 CMS Vendors in the United States for 2013, according to Business Software. We are going to request a demo soon to see if Oxcyon can walk the walk.