What makes your customers tick?


Famous ad-man David Ogilvy once created an iconic advertisement for a leading car maker.

The headline read ‘At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock.’

When the chief engineer at the car factory read this, he shook his head sadly and said: “It’s time we did something about that damned clock!”

People don’t always react in the way you expect.

So when you think you’re passing on good news – of an offer, or an opportunity – your customer may not see it that way.

The more mass-market your offer, the more likely that you’ll fail to resonate with your audience.

Conversely, the more you know about your customer, the more you’ll be able to personalize your communication to meet their needs and expectations.

And the more likely that they’ll appreciate the whole luxury car experience (or whatever your brand promises) rather than be niggled about one tiny aspect.

SHARETweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Pin on PinterestDigg thisShare on RedditShare on TumblrShare on StumbleUponEmail this to someone

Rod Hirsch is Global Director Brand and Content at Thunderhead. Joining the Thunderhead team in 2010, Rod has spearheaded the development of the Thunderhead voice, building the company’s brand strategy and content and bringing alive its vision and expertise in multi-channel customer engagement. With over 30 years in the business of building brands for B2B clients, Rod has combined strategic thinking and tactical implementation to deliver award-winning programmes for starts-ups and multinationals alike.