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Indian Chatbots Pick Up Steam To Address The Massive Local Market

From rail to utility and delivery services, the rapid adoption of chatbots in India are helping the nation move toward a tech-centric future. While this piece may have an Indian flavour, any local or regional business, should be looking to maximise the use of technology to make efficiency gains and improve customer service. Much of the focus on AI customer service, chatbots and digital-first business revolves around China, thanks to the nation’s relentless drive to modernity and the huge population to deal with. Just as populous is India, and while its political landscape might be more confusing, the country is still pushing toward that digital future. The Indian Railway Catering and Tourism Corporation (IRCTC) is the latest giant to adopt a chatbot to help out with customer service and su...

Business Marketing Done Right: Strategies That Allow You To Climb The Ladder Of Success

As a small business with limited experience in your chosen industry, managing to keep up with your competitors might seem like an implausible goal. Despite the struggles you will be faced with, reaching your desired level of success doesn’t have to involve a long and tiring process, nor that does it have to be an impossible objective. As you might already be aware, marketing plays a crucial role when it comes to expansion and development. However, not everything that used to work back in the day is equally effective in 2018, this is why you should inform yourself properly on your options, and opt for strategies that come with a promising status. Business marketing done right should involve a focus on the following courses of actions: Make social media your best friend The power of social m...

3 Call Centre Trends To Watch Out For In 2019

In reading or hearing about particular sweeping changes expected to hit the world within the next few years, you could feel as though you are practically living in a sci-fi film. Will it really be soon that surgeons are implanting chips in our brains and high-speed rail links opposite sides of the world? We can expect similarly futuristic – or, at least, what we used to deem futuristic – effects to take place in call centres. Whether you simply come into contact with a call centre for routine purposes or your business relies on one, you could notice the following changes in 2019… 1. Becoming more formidable in self-service These days, Millennials are accustomed to quickly receive data on request. There don’t need to be any humans or even any websites directly involv...

The A-Z Of Software For New Businesses

In the midst of trying to get your business to become one of the few that succeed in its first years, it can be easy to forget some parts. Something that often slips under the radar is software; most business owners are under the impression that you have to reach a certain size before you can even entertain the idea of relying on this business software. Well, let’s debunk such a statement for good. Nowadays, software is more accessible than ever before, and through today’s post we will take a look at some of the key areas new businesses should look into. Contract management This sometimes falls into CRM software, but truth be told more companies are turning to a bespoke solution which allow for features such as automated legal forms. Admittedly, contract management might not work in all fo...

Pros And Cons Of Artificial Intelligence In The Digital Arena

Artificial intelligence has its spread everywhere these days and has been impacting every walk of life in the past decade. These days when we are surrounded by tons of gadgets and devices, there is an increasing role that artificial intelligence has to play. People have feared artificial intelligence right since its inception. Movies have in the past portrayed AI as a demonic character. Many people have equated AI with a major threat to human existence. So where does all this fuss about AI lead to? In this light, it is worth discussing some of the pros and cons of artificial intelligence in the digital era and the role it has to play in the years to come. PROS Handle A Variety Of Monotonous Tasks Machines don’t get bored while humans do, so it’s a good way that human can spend their time o...

How To Manage A Company-Wide Email Migration

Sooner or later, your company may decide to conduct a full-scale email migration, from one provider to another. There are many ways this process can go wrong, and since email is likely your main form of communication, you’ll want to avoid those pitfalls in any way you can. With the sheer diversity of email providers and methods of transition, there’s no single process that can cover every possibility. However, there are some general considerations that can make your process smoother and more reliable.  Choose a new provider and transition process Your first goal should be to choose the right provider for your needs. Consider the cost of the email service, the perks of your subscription (which usually includes other apps), and which email management platforms will be available to your emplo...

Point-To-Point Cabling Versus Structured Cabling: What You Need To Know

Your organization is having its own data center, and an extremely critical part of its existence is its cabling system that connects its servers, switches, and storage units. There are two basic methods used in setting up data center cabling systems, namely, point-to-point cabling and structured cabling. If this is your first time ever to hear of these two cabling methods, here’s what you need to know about them. Point-to-point cabling lets you directly connect a server, switch, or storage unit to another one As if it wasn’t already obvious enough in the name itself, point-to-point cabling is a system that allows you to connect two servers, switches, and storage units to each other on a one-to-one basis. It’s a simple, fuss-free way of setting up an overly basic network infrastructure – th...

How Serverless Is Changing The Technology Stack

Continuing from the last decade, we have observed a major innovation in the enterprise IT space. The primary focus of these innovation has been on providing business agility, improving latency and drive cost effectiveness. If we talk about server computing, the units of scaling are becoming smaller, for example, from virtual machines to containers to serverless. In the traditional environment, companies were required to pay a fixed and a recurring amount for using virtual machines to run their websites irrespective of whether their cloud servers are being used or not. With serverless architecture, you only need to pay only for the service usage without any upfront charges i.e. pay-per-execution. In and all, serverless computing is an evolution of cloud computing service models, from IaaS (...

Chatbots Making Big Changes To Business

Most businesses look at a chatbot as a small, point solution to help improve one area, such as customer support, bookings or sales. However, big businesses, or small ones that think big, are looking at bots to change much more of the organisational culture and drive efficiency. Unilever Goes Massive With A HR Bot Consumer goods giant Unilever is one of the latest big companies to make a major change within their business using a chatbot. The brand is deploying Una, an AI-powered chatbot to help with human resources tasks across the giant’s 106 country presence, speaking 32 languages. Una will help with HR queries, requests and provide information through the company’s Skype tool, making her a seamless part of the business process. Una will save the company’s HR professionals from dealing w...

3 Basic Tips To Building A Tech Startup From The Ground Up

As the tech industry continues to enjoy massive prosperity, we only see more tech startups to emerge. One thing’s for sure, businesses have begun to realize the importance of adapting to new technologies. The demand for these technologies has given rise to a new breed of entrepreneurs who are willing to share fresh ideas. Along the lines of app development and digital marketing, the market has now become an attractive venue for tech investors, millennial Silicon Valley thought leaders, and just about anyone who has a revolutionary idea to give to the world. Despite the many tools and channels, we can use to build a tech startup, there are still many roadblocks to overcome ahead. Fortunately, here’s a guide to help you get started on the right footing. 1. Realize your product first before e...

7 Website Design Tips For Building A Conversion-Driven Website

Because of the growth of e-commerce, having a website is already considered a necessity for every business. A website can be used as a tool to promote products and services, reach out to potential customers, nurture professional relationships with existing buyers, and create a strong brand online. However, creating a website just for the sake of doing it doesn’t guarantee that your business will stay afloat and succeed in the long run; your website should be used as your business’ platform to convert online visitors to paying customers. As your conversion rates increase, your profit, brand visibility, and audience reach also increase. There are many reasons why your business should prioritize increasing its conversion rates. For one, conversion rates can cut acquisition costs by getting mo...

Businesses Take Note: Chatbots And Virtual Assistants Are Evolving Fast

Nothing stands still in technology for long, and while many users are just getting to know the traditional chatbot interface, plans are afoot to evolve to a more intuitive type of interaction. Get ready for wave two of chatbots, the future is certainly brighter for businesses and users! Chatbots started out as a very metronomic process. Some text appeared on the screen and the user responded. Whatever the technology behind the screen, it was a simple, universal way to communicate in your home language. Now many bots offer multilingual support, adding greater accessibility. To speed things up a bit sometimes the user just had to choose one of two or three bubbles, providing options to save them typing. Now we’re seeing bots that use emojis to drive the communication, bots that allow people ...